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I am a bilingual customer service specialist (German/English) with experience in client support and community coordination.
Experience
Customer Service Agent
City Connect
Mar 2024 - Present (1 year 8 months)
Customer Service Agent
Teleperformance
Nov 2022 - Jan 2023 (2 months)
Customer Service Agent
M plus Connect
Jul 2022 - Nov 2022 (4 months)
Customer Service Agent
Transcom
Jan 2022 - Jun 2022 (5 months)
Delivery Courier
Glovo
Aug 2021 - Nov 2021 (3 months)
Dedicated case manager with extensive experience in child welfare.
Experience
Case Manager, Unaccompanied Minors
Deployed Services: ICF
Jan 2022 - Jan 2025 (3 years)
Verizon Premium Support Expert
Asurion (Verizon)
Jan 2016 - Jan 2022 (6 years)
Case Manager
Dr. Juan A. Musa Hospital
Jan 2014 - Jan 2016 (2 years)
AOStrategic Product Manager with a strong design foundation.
Experience
Technical Product Manager
Role Nali
Feb 2023 - Present (2 years 9 months)
Lead Product Manager
WAP TV
Aug 2022 - Jan 2023 (5 months)
Product Manager
Thrivee Technologies
Apr 2020 - Jul 2022 (2 years 3 months)
Client-focused Account and Customer Success Manager driving retention, growth, and exceptional client experiences.
Experience
Sales Manager
NDA
Mar 2025 - Oct 2025 (7 months)
Operations Manager
DSpro LLC
Nov 2023 - Feb 2025 (1 year 3 months)
English Language Teacher
Nile Union Academy
Aug 2021 - Sep 2022 (1 year 1 month)
Business analyst specializing in WFM, forecasting, and Power BI-driven insights.
Experience
Professional Business Analyst
DHL Express
Jul 2023 - Present (2 years 4 months)
Sr. Workforce Planning Business Analyst
DHL Express
Jul 2018 - Jul 2023 (5 years)
Customer Contact Advisor
DHL Express
Apr 2017 - Jul 2018 (1 year 3 months)
United States40k-65k USD
Determined IT professional with a passion for learning and innovation.
Experience
Team Lead
Two Men and a Truck Company
Sep 2021 - Present (4 years 2 months)
Information Technologist
Dedicated service professional transitioning into the marketing industry.
Experience
Marketing and Media Executive
The Border Watch
May 2023 - Present (2 years 6 months)
Banking/Customer Advisor
National Australia Bank (NAB)
Aug 2022 - Present (3 years 3 months)
Customer Service Assistant
SSExperienced GIS and IT specialist focused on humanitarian support.
Experience
Land Information System Lead Consultant
DAI-USAID
May 2022 - Present (3 years 6 months)
GIS/MIS Manager
Terra Matrix Technologies (TMT)
Aug 2021 - Apr 2022 (8 months)
Manager MIS/GIS
MK
Nigeria1k-2k USD
Senior Graphic Designer and Motion Graphics Specialist
Experience
Senior level | Head of IT & Digital Marketing
Zippa Travels and Tours Limited
Nov 2024 - Present (1 year)
Dedicated roustabout with experience in offshore drilling operations.
Experience
Roustabout-Pusher
Gulf Drilling International
Jul 2019 - Sep 2022 (3 years 2 months)
Roustabout
Aban Offshore
Jun 2014 - Dec 2017 (3 years 6 months)
STDedicated professional with over six years in technical support.
Experience
Technical Support
A1
Jan 2023 - Dec 2024 (1 year 11 months)
Client Manager
Unlimited Coders
Jan 2022 - Dec 2023 (1 year 11 months)
Customer Service Agent
Webhelp
Jan 2021 - Dec 2022 (1 year 11 months)
Customer Support and Service Delivery Manager driving retention and operational excellence.
Experience
Team Manager
TeKnowledge Nigeria
Nov 2020 - Present (5 years)
Technical Support Specialist
TeKnowledge Nigeria
Sep 2019 - Oct 2020 (1 year 1 month)
Back-End Support Executive
NTel 4G
JGCreative Art Director and Photographer with a passion for storytelling.
Experience
Field Photographer
Intersection
Jun 2020 - Present (5 years 5 months)
Founder
IgAustinTexas
Jan 2015 - Present (10 years 10 months)
JPArt Director & Photographer
HR Professional with 5+ years of experience
Experience
Talent Acquisition Consultant
Intact Web Solutions
Nov 2018 - Present (6 years 11 months)
HR Manager
Variant
Mar 2022 - Sep 2022 (6 months)
Head of Department - HR
AEDesign Pvt Ltd
May 2019 - Nov 2021 (2 years 6 months)
iOS and macOS engineer with a passion for user experience.
Experience
Swift Engineer (iOS, macOS)
Apple
Jan 2021 - Present (4 years 10 months)
Front-End Software Engineer Intern & Part-Time Employee
EOG
Jan 2020 - Dec 2021 (1 year 11 months)
Full-Stack Software Engineer Intern
Credera
Jun 2019 - Aug 2019 (2 months)
CJEnthusiastic content writer skilled in SEO and audience engagement.
Experience
Senior Content Strategist
ValueLeaf Pvt Ltd.
Nov 2022 - Mar 2024 (1 year 4 months)
Content Writer
Merako Media
Jun 2022 - Nov 2022 (5 months)
Content Writer
SEO Labs
Apr 2019 - Apr 2019 (0 months)
ONDetail-oriented virtual assistant with strong organizational and communication skills.
Experience
Remote Customer Support / Call Center
NGCOM NETWORK
Jan 2024 - Present (1 year 10 months)
Virtual Assistant / Project Support
Digital Skills Hub
Jan 2024 - Present (1 year 10 months)
GUSeasoned Business Analyst with expertise in data analysis and process improvement.
Experience
Business Analyst
Encrypto Tech
Sep 2022 - Present (3 years 2 months)
Data Analyst Intern
Encrypto Tech
Sep 2022 - Oct 2022 (1 month)
Cyber Security Analyst
Vairav Technology
Sep 2022 - Oct 2022 (1 month)
Seasoned Test Automation Engineer with expertise in robust test frameworks.
Experience
SWSoftware Engineer In Test
Swapcard
Sep 2021 - May 2024 (2 years 8 months)
DGTest Automation Engineer
Daitan Group
Jan 2018 - Sep 2021 (3 years 8 months)
DGSoftware Test Analyst
Daitan Group
Jan 2017 - Dec 2017 (11 months)
VTExperienced IT Project Manager with a focus on client satisfaction.
Experience
IT Project Manager
Saigon Digital
Sep 2023 - Present (2 years 2 months)
CRM Specialist
vBase Digital
Jun 2023 - Aug 2023 (2 months)
Professional Services Manager
Vincere
Aug 2020 - May 2023 (2 years 9 months)
Inbound Calls Sales Associate
Alorica (Direct TV)
Jan 2015 - Dec 2015 (11 months)
English to Spanish Phone Interpreter
Trans perfect Remote Interpreting
Jan 2015 - Dec 2015 (11 months)
Technical Support Agent
Vodafone UK
Jul 2020 - Jul 2021 (1 year)
Amtex Systems
Jan 2019 - Jul 2021 (2 years 6 months)
Social Media Marketer
LA Internet Growth Holdings and Ventures, LLC
Apr 2017 - Jan 2019 (1 year 9 months)
Security Department
Central Bank of Venezuela
Aug 2016 - Sep 2016 (1 month)
Network Department
Central Bank of Venezuela
Jul 2016 - Aug 2016 (1 month)
Bunnings Warehouse
Jul 2020 - Present (5 years 4 months)
Associate in Development (AiD)
Feb 2021 - Present (4 years 9 months)
LPTR Technical Specialist
DAI
Aug 2019 - Present (6 years 3 months)
Technical Expert Land Settlement
MAGP-UNDP
May 2019 - Present (6 years 6 months)
Senior level | Graphics Designer and Video Editor
Playzone Technologies
Dec 2022 - Present (2 years 11 months)
Senior level | Head of Media and Creatives
The Lighthouse Church Gwagwalada
Jun 2022 - Present (3 years 5 months)
Senior level | Media and Graphics Technician
Abizyaad Techlogist Oil and Gas Limited
Jul 2021 - Present (4 years 4 months)
Senior Graphic Designer | Motion Graphics Specialist
Playzone Technologies
Technical Support
Best Buy
Jan 2018 - Dec 2019 (1 year 11 months)
Assistant Manager
One Blood
Jan 2016 - Dec 2017 (1 year 11 months)
Apr 2019 - Aug 2019 (4 months)
Frontline Customer Experience
Airtel Nigeria
Nov 2018 - Apr 2019 (5 months)
Customer Experience Associate
Contact Solutions Limited
Apr 2016 - Oct 2018 (2 years 6 months)
Javi Glz Photography
May 2014 - Present (11 years 6 months)
Genius
Apple
Jul 2015 - Jul 2019 (4 years)
HR Manager
PixelPK Technologies
Jan 2020 - Jul 2021 (1 year 6 months)
HR Officer
Holiday Inn Express Kuala Lumpur
May 2017 - Oct 2017 (5 months)
Teacher
Make a Difference
Jun 2018 - Jan 2019 (7 months)
Researcher
United Service Institute
Jun 2018 - Jan 2019 (7 months)
Virtual Assistant Executive
Raphael Group Nigeria
Jan 2023 - Present (2 years 10 months)
ASBusiness Developer and Producer
Ambize Studio
Oct 2015 - Dec 2016 (1 year 2 months)
HRIS Consultant
HRMS Consulting
Feb 2012 - Jul 2020 (8 years 5 months)
Lead Technical Consultant
HRMS Consulting
Mar 2018 - Jul 2019 (1 year 4 months)
