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Chrys Zampas

@chryszampas

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Experienced payments consultant and business analyst driving digital transformation and fraud reduction.

United Kingdom

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What I'm looking for

I seek senior roles in payments or digital transformation where I can lead cross-functional teams, shape product/solution strategy, reduce fraud, and deliver measurable operational improvements.

I am an experienced consultant and business analyst with 15 years in financial services, specialising in payment systems, digital transformation and project delivery. I have led integrations for Visa and MasterCard, delivered online banking platforms, and developed card and merchant management solutions.

As a founder of CZampas Consulting and former consultant at IBM and TSYS, I have driven measurable business outcomes—improving customer engagement, retention, productivity and reducing fraud and costs. I bridge technical and non-technical stakeholders to translate business requirements into technical solutions and refine testing and delivery processes.

I bring hands-on technical experience (C#, C, SQL, APIs, Azure fundamentals, automated testing) alongside strong documentation, training and stakeholder management skills to ensure projects meet scope, timeline and quality expectations.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

iPipeline

Jan 2024 - Present (1 year 11 months)

Translate customer business requirements into technical requirements, provide level-of-effort estimates, and lead joint solution design sessions to define scope and troubleshoot issues for delivery.

Business Analysis Requirements Gathering Solution Design Stakeholder Management UAT Technical Documentation Payments

Consultant

CZampas Consulting

Dec 2021 - Jan 2024 (2 years 1 month)

Founded a consulting practice delivering product management and payments integration projects (VISA/MasterCard, Google/Apple Pay) that improved client engagement, retention and reduced fraud.

Payment Integration Product Management Fraud Management Mastercard Stakeholder Management Project Delivery

Consultant

IBM

Sep 2019 - Nov 2021 (2 years 2 months)

Led digital transformation projects for a large bank including onboarding and online banking platform delivery, delivering a 10% cost reduction and 20% productivity improvement.

Digital Transformation Business Analysis UAT Stakeholder Management Process Improvement Testing

Senior Business Analyst

TSYS

Aug 2016 - Sep 2019 (3 years 1 month)

Consulted on card and merchant management projects (authorization, clearing, dispute, reconciliation), delivering process automation that reduced processing time by 20% across clients.

Authorization Reconciliations Process Automation Agile Practices

Consultant / Technical Trainer

TSYS

Aug 2014 - Aug 2016 (2 years)

Delivered consultancy and training on card management, authorization and fraud systems across 30+ global projects, achieving a 95% client satisfaction score.

Technical Training Payments Systems Consulting Documentation Remote Training Process Mapping

Part-time Lecturer

Intercollege

Aug 2012 - Aug 2014 (2 years)

Taught undergraduate IT courses, developed curricula and lesson plans, and achieved ~80% information retention through assessments and feedback.

Curriculum Development Teaching Lesson planning Assessments IT Instruction Communication Presentation

Software Developer

TouchPoint CRM

Aug 2010 - Aug 2012 (2 years)

Developed a large .NET CRM system for banks using C#, delivering a 60% faster time-to-market and reducing bug reports by 50% through automated testing.

C++.NET CRM Automated Testing Backend Development Frontend Development SQL Performance Optimization

Software Developer

TSYS

Apr 2008 - Aug 2010 (2 years 4 months)

Developed and maintained a high-performance authorization system for four banks across four countries using C and SQL, improving system performance by 15%.