RARaman Awasthi
@ramanawasthi
I am an aspiring and motivated technical support associate based in Kanpur, Uttar Pradesh, India.
IndiaWhat I'm looking for
I am a motivated, aspiring technical support associate with a strong help desk support and Web Troubleshooting background. Skilled in stakeholder engagement, test planning, and defect resolution.
Committed to continuous learning and staying updated with emerging technologies to drive digital transformation and enhance operational efficiency.
Seeking to leverage my skills in feed configuration, data handling, and cross-functional collaboration to ensure successful project delivery and seamless integration of new systems.
Experience
Work history, roles, and key accomplishments
ILAssociate Executive Customer Support
Ienergizer IT Services Pvt Ltd.
Sep 2023 - May 2024 (8 months)
I have spearheaded omnichannel customer support initiatives, resulting in a 20% increase in customer satisfaction scores (CSAT) and a 10% reduction in first response time (FRT).
I have leveraged CRM software and data analytics tools to optimize customer interactions and drive continuous improvement in key performance indicators (KPIs).
Education
Degrees, certifications, and relevant coursework
Raman hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
quickbook.netlify.appSocial media
Job categories
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