BJBrianna Jenkins
@briannajenkins
Customer Success Specialist focused on software implementation and client satisfaction.
United StatesWhat I'm looking for
As a Customer Success Specialist with a strong background in software implementation and customer relationship management, I thrive on driving customer satisfaction and improving retention metrics. My experience includes successfully completing over 70 software installations, achieving a remarkable 98% positive customer feedback rate. I am dedicated to ensuring seamless adoption and satisfaction with software solutions, providing personalized training and support that unlocks value for clients.
Throughout my career, I have been recognized for my excellence in customer engagement and technical support. My role at The Reynolds and Reynolds Company has allowed me to work cross-functionally with sales, product, and support teams to enhance the customer experience and address pain points effectively. I was honored to be named Rookie of the Year for my outstanding performance in docuPAD implementation, which reflects my commitment to delivering exceptional results.
In addition to my technical skills, I possess a strong ability to build lasting relationships with clients and internal stakeholders. I am passionate about leveraging AI-driven solutions to enhance customer success and excel in fast-paced, high-growth environments that require adaptability and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist (Implementation)
The Reynolds and Reynolds Company
Jan 2023 - Present (2 years 6 months)
Successfully completed over 70 software installations with 98% positive customer feedback, ensuring seamless adoption and satisfaction with software solutions. Provided personalized training and support, collaborating cross-functionally to enhance customer experience and address pain points.
Teacher/Counselor
Youth Villages
Jun 2022 - Present (3 years 1 month)
Provided individual and group counseling for adolescents, focusing on cognitive and behavioral development. Facilitated life skills training and collaborated with interdisciplinary teams to ensure student progress and well-being.
Residential Counselor (Cottage Parent)
Connie Maxwell Children's Home
May 2019 - Present (6 years 2 months)
Provided mentorship, conflict resolution, and individualized care to children in a residential setting. Developed and implemented care plans in coordination with healthcare professionals and social workers, organizing life-skills workshops to enhance emotional and social development.
Behavioral Specialist
Children’s Place
Aug 2018 - Present (6 years 11 months)
Provided behavioral interventions for children facing emotional and academic challenges, designing personalized care plans in collaboration with interdisciplinary teams. Evaluated and documented patient progress, adjusting interventions as needed and conducting regular assessments to determine effectiveness of therapeutic approaches.
Wilderness Counselor
Johndela Howe School
Aug 2017 - Present (7 years 11 months)
Mentored and guided at-risk youth through outdoor-based therapy and team-building exercises. Led group counseling sessions, fostering emotional resilience and self-confidence while implementing strategies to improve peer interactions and conflict resolution skills.
Education
Degrees, certifications, and relevant coursework
AUAugusta University
Bachelor of Science, Psychology
Completed a Bachelor of Science degree with a focus on Psychology. Gained foundational knowledge in psychological theories, research methods, and human behavior.
Availability
Location
United StatesAuthorized to work in
Job categories
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