Open to opportunities

Siana User

@sianauser

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Empathetic support professional skilled in customer service, education, and technical operations.

United Kingdom

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What I'm looking for

I seek roles where I can combine customer support, education or operations work in collaborative teams that value clear communication, learning opportunities, and meaningful impact.

I am an energetic and empathetic support professional with experience across customer service, education, and technical operations. I have delivered remote and in-person support—guiding public enquiries for a UK government service, managing production tasks in vaccine manufacturing, and designing engaging lessons and workshops for learners aged 3–15, consistently achieving strong attendance and enrollment.

I combine clear communication, reliable data handling, and hands-on operational skills with a creative practice in printmaking and upcycled goods sold locally. I am motivated to learn new software and contribute to collaborative teams that value problem-solving, safeguarding, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Cross-cultural Educator

Odyssey International School

May 2023 - Jul 2025 (2 years 2 months)

Organised lessons, schedules, and records for students aged 3–15 and designed engaging English, Maths, and Art programs that achieved full attendance and maximum enrolment each term.

Lesson planning Classroom Management Curriculum Design STEAM

Activities Assistant

Anglo Continental School

Jun 2024 - Jul 2024 (1 month)

Chaperoned international students on excursions, coordinated staff schedules, and delivered creative workshops that promoted teamwork and intercultural exchange while ensuring safety and wellbeing.

Risk Management Workshop Facilitation Intercultural Communication

Process Technician

CSL Seqirus

Jan 2022 - Oct 2022 (9 months)

Supported 24/7 flu vaccine production, operated and tested GMP machinery across 10 of 14 machines within 6 weeks, and maintained accurate documentation to free senior staff for high-priority tasks.

GMP Documentation Manufacturing Operations Data Entry

Senior Helpdesk Advisor

Serco

Mar 2020 - Dec 2021 (1 year 9 months)

Supplied official government advice for NHS Test & Trace, resolving approximately 80% of queries within 5 minutes, promoted to Senior Advisor and ensured 100% accurate, GDPR-compliant data handling.

Customer Support Remote Support GDPR Troubleshooting Knowledge Sharing Escalation Management