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Innovative Service Manager with a decade of leadership experience.
Experience
Field Service Manager
Convergent Dental
Jun 2021 - Feb 2025 (3 years 8 months)
Service Manager
McCloskey Mechanical Contractors
Jun 2020 - Jun 2021 (1 year)
Service Manager
Lenox Martell
Jun 2019 - Mar 2020 (9 months)
Field Service Manager
Canon Solutions America
Apr 2015 - Jun 2019 (4 years 2 months)
AJStrategic IT leader with over 20 years of service management experience.
Experience
Operations Manager, Managed Service Center
ePlus Technology
May 2024 - Present (1 year 6 months)
IT/SaaS Implementation Specialist
Freelance
May 2019 - Present (6 years 6 months)
Sr. Manager Projects & Products/ Technical Support
Dedicated professional with over 10 years in customer service and administration.
Experience
Customer Service & Admin Support Worker
Saheli Ltd.
Feb 2022 - Present (3 years 9 months)
Administrative Assistant & Nursery Staff
Little Munchkins Nursery
Dec 2016 - Dec 2021 (5 years)
Reception Manager
Experienced customer service professional and salon owner with 16+ years in client relations and operations.
Experience
Salon Owner
Hair by Elena
Jan 2021 - Present (4 years 10 months)
UBAssistant Salon Manager
Ulta Beauty
Jan 2013 - Dec 2015 (2 years 11 months)
Hairstylist
ITIL-certified IT service and program management leader delivering compliant, scalable enterprise solutions.
Experience
Independent Consultant
Creative Solutions Consulting LLC
Nov 2016 - Present (9 years)
CTAssociate Director, Service Assurance
Cognizant Technologies
Mar 2014 - Nov 2016 (2 years 8 months)
ITSM Senior Director
AIG Global Services
KHDedicated customer service representative focused on enhancing customer experience.
Experience
Customer Service Representative
Nice Global Ltd.
Oct 2018 - Oct 2022 (4 years)
Customer Service Representative
Sutherland Global Services
Sep 2017 - Aug 2018 (11 months)
Front Desk Agent
Renova Spa, Riu Negril
SMExperienced Soft Services Manager with a strong HR background.
Experience
Soft Services Manager
CCI South Africa
Aug 2017 - Present (8 years 3 months)
HR Assistant
Publique Hydraulics
Jan 2015 - Jul 2017 (2 years 6 months)
SKProactive customer service professional with expertise in front office operations.
Experience
Social Media Manager
ALX Africa
Mar 2024 - Present (1 year 8 months)
Hospitality Intern-Guest Services
Greenvale Hotel
Jan 2021 - Present (4 years 10 months)
Client Success and Service Delivery Manager driving retention, operations, and cross-functional delivery.
Experience
Client Success Manager
Workforce Opportunity Services
Mar 2023 - Jul 2025 (2 years 4 months)
Service Delivery Manager
BTL Surpass
Jul 2019 - Mar 2023 (3 years 8 months)
Remote Client Onboarding Specialist
SkillSurvey
ARSenior level professional in Service Delivery and Program Management.
Experience
Delivery Manager
Centelon Solutions Pvt Ltd.
Apr 2022 - Present (3 years 7 months)
Senior Consultant
Atos GIT, Pune
Jul 2012 - Apr 2022 (9 years 9 months)
Lead Support DBA
R Systems International Ltd
Feb 2008 - Apr 2012 (4 years 2 months)
Motivated professional with strong communication and customer service skills.
Experience
Cashier / Customer Service
Pizza Hut
Jan 2023 - Jan 2024 (1 year)
Accomplished Technology Services Manager with expertise in IT service management.
Experience
ORTechnology Services Manager
Oracle
Jun 2018 - May 2025 (6 years 11 months)
TASystems Engineer
Taleo
Jun 2013 - May 2018 (4 years 11 months)
Customer-focused service professional delivering reliable communication and strong multitasking skills.
Experience
Advertisement Assistant
Hot off the Press
Jan 2025 - Present (10 months)
Call Center Agent
Acuity
May 2024 - Jul 2024 (2 months)
BS
United States180k-260k USD
Highly accomplished and strategic senior technology leader
Experience
Director of IT Support Services
Cohn Reznick LLP
Aug 2017 - Present (8 years 3 months)
Director of IT Service Delivery
Experienced rental manager and hospitality professional with diverse skills.
Experience
Rental Manager & Hospitality Professional
La villa Lá LuxuryVilla
Apr 2016 - Oct 2023 (7 years 6 months)
Hospitality Professional
Café Pascal
Aug 2014 - Dec 2015 (1 year 4 months)
Hospitality Professional
Vau de Ville Brasserie
Aug 2013 - Jul 2014 (11 months)
RADetail-oriented Financial Services Professional with extensive experience.
Experience
Service Delivery Leader
Transamerica
Jan 2020 - Present (5 years 10 months)
Client Services Director-AVP
Transamerica
Jan 2016 - Jan 2018 (2 years)
Client Services Senior Manager
Transamerica
Dependable customer service professional with healthcare support and retail experience.
Experience
Counter Clerk
Juici Patties
Customer Service Agent
Alorica
Cashier
Marlene Emporium Wholesale & Retail
Senior technical program manager driving SaaS implementations and cross-functional delivery excellence.
Experience
Vice President of Professional Services
Sleek Consulting
Apr 2025 - Present (7 months)
Vice President of Operations
Sleek Consulting
Aug 2022 - Mar 2025 (2 years 7 months)
Implementation Manager
Sleek Consulting
Dedicated customer service professional with strong communication skills.
Experience
Customer Care Professional
Huntswood - Barclays Everyday Banking
Apr 2024 - Present (1 year 7 months)
Customer Service Advisor
Search Consultancy - Mercer/Aptia Pensions
Nov 2023 - Apr 2024 (5 months)
SKProject Management professional driving ITSM, service delivery, and cloud-enabled operational excellence.
Experience
MILead Incident Manager
Microland
Sep 2019 - Aug 2025 (5 years 11 months)
LISenior Systems Engineer
Larsen & Toubro Infotech
Oct 2018 - May 2019 (7 months)
HTSenior Tech Lead
HCL Technologies
InMotion Hosting, Inc.
Apr 2009 - Present (16 years 7 months)
Technical Support Shift Manager
Advanced Internet Technologies
Aug 2005 - Present (20 years 3 months)
Lakshanika International School
Jul 2012 - Aug 2016 (4 years 1 month)
The Cove Salon
Feb 2003 - Jan 2007 (3 years 11 months)
Jan 2011 - Mar 2014 (3 years 2 months)
Lead Project Manager
Department of State
Aug 2009 - Jan 2011 (1 year 5 months)
Senior Director
Creative Solutions Consulting LLC
Jan 2006 - Jan 2009 (3 years)
Jul 2014 - Oct 2014 (3 months)
Customer Service Representative
JBN Express Limited/Jumia
Jan 2021 - Present (4 years 10 months)
Receptionist & Administrative Assistant
Pillars Cleaning Services
May 2016 - Present (9 years 6 months)
Oct 2017 - Jan 2019 (1 year 3 months)
Onboarding Specialist
Open Systems Technology
Aug 2015 - Jun 2017 (1 year 10 months)
WMBakery Team Leader
Whole Foods Market
Aug 2008 - Aug 2015 (7 years)
Senior DBA
Amdocs
Aug 2006 - Feb 2008 (1 year 6 months)
Senior DBA
Wipro
Jun 2005 - Aug 2006 (1 year 2 months)
Brookfield Properties
Jan 2013 - Aug 2017 (4 years 7 months)
IT Executive Support Service Delivery Manager
DXC Technology
Apr 2008 - May 2013 (5 years 1 month)
Senior Technical Specialist
Actuarial Sciences Associates & AON
Jan 2000 - Mar 2006 (6 years 2 months)
Lead Technical Support Analyst
OfficeMax
Mar 2006 - Apr 2008 (2 years 1 month)
Dining Room Attendant
Kaffeverket Café & Gioia Restaurant
May 2012 - Jun 2014 (2 years 1 month)
Service Professional, Service Supervisor
Buco Nero Restaurant
May 2012 - Jul 2013 (1 year 2 months)
Jan 2007 - Jan 2018 (11 years)
Jul 2021 - Jul 2022 (1 year)
Consultant
Sleek Consulting
Apr 2021 - Jul 2021 (3 months)
RCDirector, Research and Relationship Management
Rollins College
Jun 2018 - Apr 2021 (2 years 10 months)
Customer Service Advisor
Recruit-Right - NHS Covid Vaccinations
Sep 2023 - Nov 2023 (2 months)
Customer Service Advisor
Blue Arrow/Capita - The National Trust
Jul 2023 - Sep 2023 (2 months)
Customer Service Advisor
Teleperformance SLC UK
Jan 2022 - Feb 2022 (1 month)
May 2015 - Jul 2018 (3 years 2 months)
IBIncident/Problem Manager
IBM
Mar 2010 - Mar 2015 (5 years)
HPEscalation Engineer
HP
Oct 2006 - Mar 2010 (3 years 5 months)
