Pratibha Gajvelly
@pratibhagajvelly
Dedicated professional with over 10 years in customer service and administration.
United KingdomWhat I'm looking for
I am a dedicated and highly organized professional with over 10 years of experience in customer service, administration, and client support. My career has been marked by a commitment to handling sensitive situations with empathy and professionalism, ensuring that all service users receive the support they need. I thrive in fast-paced environments where I can manage high volumes of inquiries while coordinating services across teams.
Currently, I work as a Customer Service & Admin Support Worker at Saheli Ltd., where I respond to numerous calls and emails, maintain accurate records, and liaise with various professionals to coordinate services effectively. My previous roles have equipped me with a strong foundation in administrative support, from managing rotas at Little Munchkins Nursery to overseeing front desk operations at Lakshanika International School in India. I am passionate about delivering exceptional support and ensuring smooth operational workflows.
Experience
Work history, roles, and key accomplishments
Customer Service & Admin Support Worker
Saheli Ltd.
Feb 2022 - Present (3 years 3 months)
Responded to high volumes of calls and emails, providing timely information and advice to service users. Maintained accurate records and case files for monitoring and reporting purposes. Liaised with professionals (police, solicitors, social workers) to coordinate services.
Administrative Assistant & Nursery Staff
Little Munchkins Nursery
Dec 2016 - Dec 2021 (5 years)
Managed rotas and responded to emails from parents and staff. Ensured all admin processes were followed in accordance with health and safety. Assisted in documentation and assessment tracking for child development.
Reception Manager
Lakshanika International School
Jul 2012 - Aug 2016 (4 years 1 month)
Managed front desk operations including phone and email communication. Scheduled appointments and maintained office calendars. Provided ad hoc administrative support: copying, emailing, document organization.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
Bachelor of Science, Computers
Completed a Bachelor of Science degree with a focus on Computers. Gained foundational knowledge in computer science principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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