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Alyse Nullmeyer

@alysenullmeyer

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Client Success and Service Delivery Manager driving retention, operations, and cross-functional delivery.

United States

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What I'm looking for

I seek a client-focused role where I can lead service delivery and onboarding, collaborate cross-functionally, mentor teams, and drive customer retention and operational improvements.

I am a Client Success and Service Delivery Manager with 10+ years of experience supporting SaaS, technology, and service-driven organizations. I specialize in managing client relationships, leading onboarding and incident response, and delivering process improvements that boost retention and operational efficiency.

I have led cross-functional projects including Salesforce management, website redesigns, and launch of online proctoring services, while serving as the escalation point for P1/P2 incidents and producing post-incident analysis. I also design and lead professional workshops and mentor team members to foster development.

My background spans CRM administration, digital marketing, product/service deployments, and service delivery oversight for enterprise clients. I partner effectively with executives, manage vendor and offshore collaboration, and drive measurable outcomes through clear communication and structured delivery.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Workforce Opportunity Services

Mar 2023 - Jul 2025 (2 years 4 months)

Served as primary client contact, resolving inquiries and delivering hiring solutions while leading workshops and events to strengthen partnerships; managed Salesforce, directed marketing and led website redesign to improve functionality and conversions.

Client Success Salesforce Marketing Campaigns Stakeholder Engagement Event Management Customer Onboarding

Service Delivery Manager

BTL Surpass

Jul 2019 - Mar 2023 (3 years 8 months)

Managed service delivery for high‑stakes exam clients across North America, owned P1/P2 incident resolution and post‑incident reporting, and partnered with operations leadership to implement online proctoring and release deployments.

Service Delivery Incident Management Release Management Online Proctoring

Remote Client Onboarding Specialist

SkillSurvey

Oct 2017 - Jan 2019 (1 year 3 months)

Implemented Credential OnDemand solutions and migrated paper processes to electronic KeySurvey forms; coordinated QA and unit testing with offshore teams and audited client data to ensure accuracy.

KeySurvey Azure DevOps Audit Process Migration Implementation

Onboarding Specialist

Open Systems Technology

Aug 2015 - Jun 2017 (1 year 10 months)

Managed onboarding compliance including I-9s and background checks, tracked client requirements, and resolved escalations to ensure timely hires and compliance.

Background Checks Escalation Management Client Communication HR systems Process Improvement

Bakery Team Leader

Whole Foods Market

Aug 2008 - Aug 2015 (7 years)

Supervised a 20‑member team, managed daily bakery operations, forecasts and budgets, analyzed sales and waste to implement cost controls, and trained staff for development.

Team Leadership Operations Management Sales Analysis Staff Training Customer Service Inventory Control

Education

Degrees, certifications, and relevant coursework

Temple University – Fox School of Business

Bachelor of Business Administration, Entrepreneurship

Activities and societies: Winner: Be Your Own Boss Bowl – Best Business Plan by a Woman

Completed a Bachelor of Business Administration in Entrepreneurship, graduating in June 2012 and recognized as winner of the Be Your Own Boss Bowl for Best Business Plan by a Woman.