AR R

I am a seasoned IT professional with over 22 years of experience specializing in Service Delivery Management and Program Management. My expertise lies in aligning IT objectives with organizational goals to drive success, ensuring client satisfaction, and operational efficiency. I have successfully managed account portfolios starting from $5M, leading teams in consulting environments to deliver projects that exceed expectations.

Throughout my career, I have developed strong leadership skills and a proven track record in transitioning work from various countries to India. My focus on maximizing customer satisfaction and implementing process improvement initiatives has resulted in sustained high satisfaction ratings. I am committed to delivering high-quality services that meet customer needs while coordinating effectively with internal and external stakeholders to drive successful business operations.

My experience includes managing diverse accounts and projects across multiple domains, including Telecom, Retail, Banking, and Healthcare. I am proficient in utilizing best practices following the ITIL framework and Lean methodologies, ensuring adherence to defined guidelines and parameters. I thrive in dynamic environments and am passionate about continuous service improvement and team development.