Samantha Josephine Mohan

I am a dedicated Soft Services Manager with a BTech Degree in Human Resources Management from the Durban University of Technology. Currently, I lead operations at one of Africa's largest Contact Centres, where I manage contractor relationships and oversee a diverse team of soft services staff. My role involves performance evaluations, ensuring compliance with service level agreements, and maintaining high standards of service delivery.

Throughout my career, I have honed my skills in budget management, health and safety administration, and problem-solving. I take pride in my ability to monitor expenditures and implement cost-saving measures while ensuring that all services meet the required standards. My experience as an HR Assistant has equipped me with a solid foundation in HR administration, recruitment, and employee relations, allowing me to effectively handle HR-related queries and support compliance with policies and procedures.