Aron Buss

Provide ITIL-based program and project management for ServiceNow and ITSM transformations, overseeing $5M/yr cyber technology programs and delivering Service Desk, Incident, Change, and CMDB process improvements that drove compliance and operational efficiency.

Led client relationships and delivery for Service Assurance, managing multiple programs, IT consultants, and project managers while driving RFP/RFI pursuits and presales activities to win and deliver large engagements.

Built and deployed enterprise ITSM processes and tool migrations (BMC to ServiceNow), including Configuration, Change, Risk, Release, Capacity and Demand Management to support global datacenter consolidation and operations.

Managed enterprise Service Desk and ITIL process implementation for S-ES/IRM, developing organizational service catalog and standardizing Incident, Change, and Configuration Management to improve executive support services.

Led a NY state-funded datacenter and service desk consolidation for NYCHHC, creating WBS, ITIL processes, training Level 1 staff, and deploying Change and Configuration Management across merged hospital networks.

Advised enterprise clients on IT transformation, leading design and delivery of cloud migrations, ERP and cybersecurity programs while managing workstreams, budgets, and stakeholder workshops to achieve measurable outcomes.

Served as a Computer Intelligence Officer and technology leader across roles including Flight Commander and Chief of Competitive Outsourcing, managing IT service desks and operational support for mission-critical systems.

Completed a Master’s degree in Human Resources focusing on organizational development and HR practices.

Earned a Bachelor’s degree in Business and Economics with a minor in Psychology, covering core business disciplines and economic theory.