Samson Lee

Coached and mentored 15 remote Field Service Engineers across the United States and Canada, providing service and performing preventative maintenance on CO2 dental laser equipment. Developed and implemented new processes and procedures in collaboration with Engineering, R&D, and Manufacturing, notably reducing return visits by 15% through upgrading laser printed control boards.

Led business development initiatives for a startup service organization specializing in commercial and residential HVAC. Orchestrated multiple projects simultaneously as an HVAC Construction Estimator, maintaining constant communication with subcontractors and customers.

Coached and mentored 13 commercial refrigeration technicians to be productive, cost-effective, and to reach their career goals. Analyzed and balanced service costs, productivity, and reduction of visits on each service call.

Managed the day-to-day operations for Service as well as long-term and short-term goals for the branch. Reviewed and managed Service Level Agreements (SLA's) and Key Performance Indicators (KPI's), maintaining a balance between service cost and equipment run-time between visits.

Completed a program focused on computer and electronics, gaining foundational knowledge in the field. This education provided a strong technical base for future roles.

Graduated with a high school degree, completing general education requirements. This foundational education prepared for further studies and professional development.