Open to opportunities

Andre Cliff

@andrecliff

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Enterprise Knowledge Manager focused on data-driven digital modernization for government.

United States

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What I'm looking for

I seek roles where I can lead knowledge management and digital modernization efforts in government or defense, focusing on data-driven improvements, secure information architecture, and training to increase operational effectiveness.

I am an enterprise knowledge manager and digital solutions professional with over 10 years of experience supporting government and defense environments.

I build and manage knowledge repositories, design information architecture, and create training programs that drive adoption and operational efficiency while ensuring compliance with federal data management regulations.

My work includes leading digital modernization initiatives, implementing workflow automation and automated scheduling tools, and delivering actionable data analysis to close knowledge gaps and improve decision-making.

I collaborate effectively with senior government leaders, military personnel, and cross-functional teams to deliver secure, scalable knowledge systems that measurably improve information access and organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Education Site Manager

Current

US Air Force Civilian

Jan 2024 - Present (1 year 8 months)

Manage knowledge systems and training resources for 70+ personnel, implemented automated scheduling and workflow tools that improved operational efficiency and compliance with federal data requirements.

Knowledge Management Information Architecture Workflow Automation Training Development Federal Compliance Documentation

Knowledge Management Specialist

Osi Vision LLC

Jan 2022 - Dec 2024 (2 years 11 months)

Developed and maintained DOD MilSuite knowledge repositories and performed data analysis to identify gaps and inefficiencies, delivering actionable insights and training that improved data quality and process adherence.

DOD MilSuite Data Analysis Content Management Security Protocols Training Process Improvement

Medical Technician

United States Air Force

Jan 2012 - Dec 2022 (10 years 11 months)

Provided medical technical support and training across healthcare systems during 10 years of combined active and reserve service, supervised support teams of 100+ and maintained documentation for $1.7M in clinical equipment.

Technical Support Training Team Supervision Emergency Response Operational Readiness

Information Systems Specialist

Emplicity

Jan 2015 - Dec 2018 (3 years 11 months)

Managed information systems and created knowledge-sharing processes that improved client retention by 50% through enhanced access to critical information and automated communication workflows.

Workflow Automation Information Systems Cross Functional Collaboration Process Optimization

Account Coordinator

Custom Benefit Consultants

Jan 2007 - Dec 2015 (8 years 11 months)

Provided support for 3,000+ client accounts, managed multiple support tickets and delivered technical consultations and product demos to improve customer implementation success.

Customer Support Account Management Ticketing Systems Product Demos Client Communication Customer Success

Education

Degrees, certifications, and relevant coursework

American Military University

Bachelor of Arts, Marketing

Grade: 4.0 GPA

Activities and societies: Member, The National Society of Leadership and Success

Pursuing a Bachelor of Arts in Marketing with a 4.0 GPA and membership in The National Society of Leadership and Success; expected graduation in May 2026.