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jason newman

@jasonnewman

Knowledge Manager at Anatomy IT who established its first Knowledge Management framework across SharePoint, IT Glue, and ConnectWise Manage.

United States

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At Anatomy IT, I built its first Knowledge Management framework, establishing content governance, information architecture, and publishing standards across SharePoint, IT Glue, and ConnectWise Manage.

I remediated more than 1,000 client-specific documents and worked with senior technicians to capture their knowledge. By analyzing ticket logs, I identified recurring issues and documentation gaps, and established a review cadence to support content quality.

At TEKsystems, I overhauled a knowledge base in ServiceNow and developed training and reference materials for end users and technical teams. I also used HTML and CSS to create accessible templates aligned with BCBS branding.

Earlier, I managed field service and dispatch operations at Helion Technologies, Waste Management, Roto-Rooter Plumbing and Drain Service, and Cory Home Delivery. I’ve also completed Codecademy’s Full-Stack Engineer and Front-End Engineer Career Paths.

Experience

Work history, roles, and key accomplishments

Senior Knowledge Manager

Anatomy IT

Dec 2025 - Sep 2026 (9 months)

Built the first Knowledge Management framework for Anatomy IT, establishing content governance, information architecture, and publishing standards across SharePoint, IT Glue, and ConnectWise Manage. Led and coached multiple cross-functional teams to create, consume, and maintain technical documentation within a multi-system environment. Partnered with senior organizational leaders to document and

Knowledge Manager

TEKsystems

Dec 2019 - Oct 2023 (3 years 10 months)

Successfully led a team in learning new systems in order to be introduced into the organization and developing/running training modules for end users as well as writing reference articles. Developed innovative troubleshooting documents and training materials that the service desk would use to support end users while developing and overhauling the organization’s entire knowledge base within their t

Field Service Manager

Helion Technologies

Jun 2017 - Nov 2019 (2 years 5 months)

Managed a team of seven in-house field service technicians as well as ten field dedicated help desk technicians to provide technical client support. Engaged with both partners and suppliers—utilizing ITIL relationship management processes to maintain relationships with 100+ contracted technicians while ensuring a reliable workforce remained present across the national service area. Performed trend

Routing Manager

Waste Management

Mar 2015 - Nov 2017 (2 years 8 months)

Monitored waste disposal teams to dynamically address issues and make same-day corrections such as schedule changes and deliverable adjustments. Collaborated with multiple departments optimizing daily schedules for 30 to 40 drivers based on driver skill sets, inventory restrictions and next day needs. Met with district managers regularly to review and analyze historical data in order to continuall

Customer Service Dispatcher

Roto-Rooter Plumbing and Drain Service

Jun 2012 - Mar 2015 (2 years 9 months)

Trained and managed a team of 3 dispatchers and up to 31 Delivery Teams

Maintained DoT requirements for company fleet including required driver documents, vehicle information and compiling Daily Vehicle Inspection Reports

Analyzed data to identify strengths and weaknesses to improve customer service of delivery teams and dispatch team

Supervising end of day check ins of Delivery Teams for accur

Evening Dispatch Supervisor

Cory Home Delivery

Jul 2009 - Jun 2012 (2 years 11 months)

Supervised 3 dispatchers and up to 31 Delivery Teams
Maintained DoT requirements for company fleet including required driver documents, vehicle information and Daily Vehicle Inspection Reports
Analyzed customer surveys to identify strengths of top performing teams and develop best practices to improve customer service
Supervising end of day check ins of Delivery Teams for accurate paperwork, m