Amber M

Served as primary knowledge base administrator for a healthcare SaaS platform, owning content governance, taxonomy, and information architecture within Guru. Designed and built a company-wide communications strategy from the ground up, including graphic design, tone of voice guidelines, and channel governance.

Led the migration and revision of 200+ technical articles to a new knowledge base platform, establishing naming conventions, taxonomy structure, and content standards for an enterprise ERP system. Evaluated and selected knowledge base platforms through structured vendor analysis.

Served as primary point of contact for a portfolio of school district and program partners, providing technical guidance, platform support, and documentation resources. Administered Confluence knowledge base and contributed to SharePoint content organization.

Authored individualized intervention plans and session documentation for a weekly caseload of 30 to 50 clients, maintaining compliance with insurance and behavioral practice standards. Translated clinical data and progress findings into clear written summaries for families and caregivers.

Developed and maintained detailed intervention documentation and progress reports for a caseload of 30 to 50 clients weekly. Created training materials and procedural guides for implementing behavioral intervention protocols.

Provided direct behavioral intervention services and authored session documentation for early intervention clients. Contributed to curriculum development and training material creation for new staff onboarding and caregiver education programs.

Bachelor of Science in Psychology from Eckerd College.

Completed master's coursework in Disability Studies with a focus on ADA compliance and accessibility.