I'm currently creating AI-ready documentation and improving an AI knowledge base, working with training teams, subject-matter experts, IT, and Engineering to resolve content and AI-related issues.
Previously, I produced user guides, manuals, online help resources, and web-based training materials while serving as a bridge between engineering teams and non-technical stakeholders. I've also managed document repositories, coordinated updates, and facilitated training sessions.
My background includes knowledge management for support organizations, including content health and Knowledge Quality Index monitoring, agent training, client performance updates, and technical/customer support across multiple accounts.
