Open to opportunities

Annelies Winters

@annelieswinters

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Knowledge Management| Quality Assurance| Leadership| Customer Service

South Africa

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What I'm looking for

Seeking a challenging role that leverages my knowledge management expertise, people management skills, and passion for process improvement to drive business success.

As a seasoned Knowledge Management Specialist, I have a proven track record of driving process improvements and leading high-performing teams. With a strong background in customer service and people management, I excel in fast-paced environments, leveraging my technical skills to drive business results.

I have successfully managed a knowledge base of over 5000 articles, resulting in a significant increase in article views. I have also led multiple projects, utilising my technical writing and interpersonal skills to identify inefficiencies and drive content quality.

With a strong passion for coaching and development, I have a proven ability to onboard and upskill team members, resulting in improved productivity and quality of work. I am a strong believer in the importance of knowledge management and its impact on business success.

Experience

Work history, roles, and key accomplishments

Knowledge Management Specialist

DigiOutsource

Jul 2021 - May 2023 (1 year 10 months)

Managed 5000 knowledge base articles on Sharepoint, led 5 long-term projects, and facilitated internal training to increase understanding and usage of knowledge base platforms.

SharePoint Knowledge Base

QA International Team Lead

DigiOutsource

Nov 2019 - Jul 2021 (1 year 8 months)

Managed a team of 10 international coaches, conducted interviews, and provided coaching and development based on KPIs, personal goals, and business needs.

Power BI Tableau