Benjamin Javorsky
@benjaminjavorsky
Knowledge Management Program Manager and consultant driving adoption through governance, process optimization, and change management for enterprises.
United StatesWhat I'm looking for
I’m a Knowledge Management Program Manager & Knowledge Management Consultant with 15+ years leading enterprise-wide initiatives for 12,000+ associates. I specialize in content governance, process improvement, KPI-driven knowledge health, and change management—focusing on making knowledge easier to find, use, and continuously improve.
I’ve scaled KM support by 50% to onboard 5,000 users, centralized 10,000+ disparate assets into 1,000 streamlined resources, and achieved 95–100% adoption. I’ve also delivered $3M+ in operational savings through policy/process cost reductions, built KPI scorecards across 30+ business units, and successfully migrated knowledge base platforms from Oracle Knowledge Advanced to Bloomfire—while partnering with IT vendors to resolve defects, outages, and upgrades and running AI integration proof of concepts.
Experience
Work history, roles, and key accomplishments
Led knowledge management program work supporting enterprise associates and business units. Drove governance, content governance and SEO, configured and improved the knowledge base, and migrated from Oracle Knowledge Advanced to Bloomfire while piloting AI integration proof of concepts.
Directed enterprise-wide process change initiatives and coordinated knowledge management updates for project implementations. Prepared executive briefings, evaluated FTE allocations, and supported shared services efforts including communication and workflow distribution.
Managed projects in a high-velocity Nonstandard Auto environment by balancing priorities and capacity constraints. Partnered with sales executives to gather insights, analyzed initiative impact, streamlined processes between operations and sales, and communicated updates to top producers.
Modernized knowledge resources by transitioning content into a robust knowledge base. Conducted content audits, reviewed compliance needs, authored state-specific content, and supported business process optimization and knowledge base author training.
Digitized personal lines documentation from physical records into digital manuals and maintained knowledge base updates based on user-submitted changes. Supported reporting and analytical problem-solving for business process support.
Education
Degrees, certifications, and relevant coursework
Concordia University Nebraska
Master of Business Administration (MBA), Business Administration
Earned a Master of Business Administration (MBA) from Concordia University Nebraska.
University of Nebraska–Lincoln
Bachelor of Arts, English
Activities and societies: Minor: Psychology, Sociology, & African American Studies.
Completed a Bachelor of Arts in English at the University of Nebraska–Lincoln.
ESI International – George Washington University
Master’s Certificate in Project Management, Project Management
Earned a Master’s Certificate in Project Management through ESI International in partnership with George Washington University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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