Nithish Nithish
@nithishnithish
I build knowledge programs, diagnostics tools, and support operations that reduce escalations and improve self-service.
IndiaWhat I'm looking for
At IBM, I publish official Cognos Controller technotes, built a diagnostics tool that matches case logs to known error signatures, and created dashboards that made support reviews data-driven. My RCA work reduced repeat escalations by 30% and cut triage time on high-volume issues by 20%.
I've supported enterprise SaaS, on-premise applications, IAM, SSO, MFA, and endpoint environments across IBM, Accenture, and Infosys. I bring ITIL-based incident, problem, and change practices together with KCS-aligned knowledge capture, reusable SOPs, and cross-functional coordination across Support, Engineering, Product, DevOps, and Security.
Experience
Work history, roles, and key accomplishments
Authored and published official IBM technotes to the corporate knowledge base, documenting first-of-a-kind issues end-to-end. Built a diagnostics tool to match customer case logs to known error signatures, and designed operational reporting and dashboards for data-driven support decisions.
Education
Degrees, certifications, and relevant coursework
Sri Krishna Adithya College of Arts and Science
Bachelor of Science, Computer Technology
2017 - 2020
Pursued a Bachelor of Science in Computer Technology, gaining foundational knowledge in computing and technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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