Que Boyer

I am a Strategic Knowledge Management leader with 9+ years of experience transforming complex technical information into scalable, AI-optimized knowledge systems. I have built enterprise knowledge infrastructure from the ground up, implemented content lifecycle and governance frameworks, and improved user satisfaction through data-driven content strategy and machine learning optimization.

At SSL.com I architected an enterprise knowledge ecosystem for AI chatbot training and customer self-service, achieving measurable gains in content deflection and automated issue resolution while administering LMS integrations and certification pathways. I have a track record of scaling global knowledge operations, reducing silos, and increasing content discoverability through information architecture and taxonomy design.

I bring hands-on technical troubleshooting experience across Windows, Linux, and Mac environments, combined with cloud and certification credentials that inform pragmatic, scalable knowledge solutions. I collaborate cross-functionally to align knowledge strategy with support, sales, billing, and validation teams to drive operational efficiency and measurable user experience improvements.