Que Boyer

Architected an enterprise technology ecosystem integrating Intercom, Jira, and HubSpot, driving 30% system efficiency improvement and a 12% reduction in manual processes while overseeing LMS and platform integrations for improved workflows.

Architected an enterprise knowledge ecosystem for AI chatbot training and customer self-service, achieving 30% content deflection and 12% improvement in automated issue resolution; administered LMS integrations and configured KM stack (Intercom, Jira, HubSpot) to optimize content flow.

Scaled technical operations from 1 to 9 specialists, improved system uptime and user satisfaction from 65% to 90%, and implemented cloud training environments and AI-powered automation to enhance team capabilities.

Designed information architecture and taxonomy and built 40+ technical articles with governance frameworks, scaled team to 9 specialists and improved user satisfaction from 65% to 90% through targeted content optimization.

Established SSL.com's IT operations as the first dedicated specialist, creating core infrastructure, PKI certificate management across Windows/Linux/macOS, and AWS EC2 training infrastructure to support growth.

Founded SSL.com's knowledge management operations, establishing content creation frameworks and taxonomy, and developed PKI certificate troubleshooting content across Windows, Linux, and Mac environments.

Led process automation and a zero-downtime infrastructure migration, implemented AWS Workspaces to replace local virtual environments and improved operational efficiency by 6.4%.

Improved AI chatbot efficiency by 6.4% through response auditing and content refinement, led zero-downtime knowledge base migration, and facilitated Agile knowledge transfer and documentation workflows across teams.

Pursuing a Bachelor of Science in Cloud and Network Engineering with expected completion in December 2027.