Maria Belen Gomez Benitez

I’m a Knowledge Specialist & Customer Support professional who builds and improves knowledge resources that help users succeed. I focus on customer education, onboarding, training materials, and translating complex information into clear, user-friendly guidance.

In my current role, I built knowledge base resources from the ground up and created scalable documentation standards for support teams. I deliver onboarding and training sessions for support agents, and I produce user guides, manuals, FAQs, and workflow documentation to strengthen self-service and operational efficiency.

Previously, I supported international remote customers by providing bilingual phone and chat assistance in a fast-paced environment. I created and updated training materials and troubleshooting guides, conducted QA checks on workflows and operational processes, and collaborated with developers to validate improvements and bug fixes.

I also bring content and optimization experience from earlier roles and language training work—supporting customers with product-related queries, improving content effectiveness, and refining learning materials for engagement and outcomes. I work closely across teams, using usage data and customer feedback to keep knowledge resources accurate, useful, and continuously improving.