Open to opportunities

Kat Barker

@katbarker

Message

I build knowledge, policy, and documentation systems that help financial-services teams work faster and accurately.

United States

Message

What I'm looking for

I'm looking to lead knowledge, policy, or content operations programs where I can build scalable governance frameworks, develop teams, and improve how complex information supports operations and customers.

At Visa, I lead Client Care Knowledge Management across Issuing and Acquiring regions, building a global framework that consolidated 100% of existing knowledge into centralized bases and reduced case-information retrieval time by 30%.

Previously, I led Content Operations for Risk Operations and Disputes at Cash App and managed compliance policy governance at Block and TIAA Bank. I've built scalable documentation, policy, and content-governance programs; led writers and risk professionals; trained 150+ subject-matter experts; and partnered with Legal, Product, Operations, and senior leaders to make complex information usable, current, and compliant.

Experience

Work history, roles, and key accomplishments

Current

Director, Knowledge Management

Current

Visa

Jan 2024 - Present (2 years 7 months)

Led a team of content and procedure writers to design and implement knowledge management frameworks, improving efficiency and customer satisfaction. Achieved 100% content consolidation and reduced retrieval time by 30%.

Knowledge Management Leadership Content Strategy Governance Training AI Tools Process Improvement

Manager, Content Operations

Cash App

Jan 2022 - Jan 2024 (2 years)

Oversaw knowledge management for Risk Operations and Disputes, leading a team of writers and developing strategies based on industry best practices. Managed ticket systems and reported on KPIs.

Knowledge Management Team Leadership Strategy Jira KPI Reporting Process Improvement

Manager, Compliance Policy

Block

Jan 2020 - Jan 2022 (2 years)

Managed policy governance framework and documentation, collaborating with Legal and Product Compliance. Designed training and served as key point-of-contact for compliance policies.

Policy Management Compliance Training Stakeholder Management

Manager, Bank Policy Office

TIAA Bank

Jan 2015 - Jan 2020 (5 years)

Designed and implemented policy governance framework for 300+ bank policies, collaborating with stakeholders and managing document repository. Provided reporting to senior management and led a team.

Policy Management Risk Management Governance Leadership Reporting

Technical Writer II

Black Knight Financial Services

Jan 2014 - Jan 2015 (1 year)

Performed usability testing and wrote technical documentation for mortgage loan servicing software. Researched and communicated complex processes to end users.

Technical Communication Usability Testing Documentation Research

Contract Technical Writer and Editor

Systems Service Enterprise

Jan 2011 - Dec 2011 (11 months)

Analyzed mortgage transactions to identify deficiencies and created legal briefings. Collaborated with subject matter experts and reviewed loans for policy adherence.

Editing Mortgage Compliance Analysis