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JKDedicated service consultant with strong customer service skills.
Experience
Service Consultant
T TEC
Mar 2024 - Present (1 year 8 months)
Bank Customer Service Advisor
Tele-Performance
Jul 2023 - Jun 2024 (11 months)
Sales Agent
Telkom Perx
Jan 2020 - Jul 2022 (2 years 6 months)
Senior Associate
WNS Global Services
Dec 2016 - Dec 2019 (3 years)
Jr. International Business Officer with banking, customer service, HR, and teaching experience.
Experience
Jr. International Business Officer
Abay Bank SC
Jul 2024 - Present (1 year 4 months)
Customer Service Officer III
Abay Bank SC
Jun 2023 - Jun 2024 (1 year)
Customer Service Officer II
Abay Bank SC
Business administration student with hands-on experience in digital tools, design, and customer-facing roles.
Experience
Visual Designer
CodaCode Oy
Feb 2024 - Present (1 year 9 months)
Marketing Trainee
Kauneuskulma Soma
Jan 2023 - Jul 2023 (6 months)
Cleaner
BTS Foundation Finland
Aug 2022 - Dec 2022 (4 months)
Customer Success & Digital Delivery Leader with 15+ years of experience.
Experience
Commercial Director | Delivery Director
Infolab Ltd
May 2007 - Present (18 years 6 months)
Distribution Manager
Tacholab Ltd
Aug 2013 - Dec 2018 (5 years 4 months)
Sales and Administration Manager
Customer service professional skilled in sales, client relations, and digital marketing.
Experience
Sales Assistant
Ly’s Event
Jan 2016 - May 2019 (3 years 4 months)
Customer Service Agent
Equity Bank
Mar 2015 - Sep 2015 (6 months)
Marketing Agent
Banque Internationale Afrique au Congo
Aug 2010 - Jul 2013 (2 years 11 months)
Psychology student skilled in customer service, digital content, and social media engagement.
Experience
AIApartment Manager
Airbnb
Jan 2024 - Present (1 year 10 months)
AIAssistant - Guest Service
Airbnb
Jan 2022 - Jan 2022 (0 months)
Customer Service
Certified ServiceNow developer and team lead delivering ITSM, CMDB/CSDM and custom integrations.
Experience
ServiceNow Specialist
Crossfuze
Jan 2021 - Present (4 years 10 months)
ACCloud Transformation Consultant
Accenture
May 2019 - Dec 2020 (1 year 7 months)
RMExperienced performance marketing and client success specialist.
Experience
Head - Client Servicing & Founding Member
AvasarWorks Private Limited
Apr 2024 - Present (1 year 7 months)
Co-founder / Head - Client Servicing & Operations
DigisolutionsTech
Feb 2019 - Apr 2024 (5 years 2 months)
DMVersatile Digital Marketing Specialist and IT Expert with proven results.
Experience
IT Specialist
Willis Towers Watson
Jan 2023 - Jan 2024 (1 year)
IT Specialist
Willis Towers Watson
Jan 2023 - Jan 2024 (1 year)
Digital Marketer
OnlyAssets LLC
Feb 2021 - Jan 2024 (2 years 11 months)
I am a seasoned customer service professional with 8+ years' client experience.
Experience
Social Media Data Strategist
Agency Digi
Aug 2021 - Nov 2023 (2 years 3 months)
CACustomer/Technical Service Representative
CarMax
Oct 2018 - Mar 2021 (2 years 5 months)
Client Support Specialist
Convergys
Jul 2017 - May 2018 (10 months)
BSEnthusiastic B.Tech graduate specializing in AI applications.
Experience
RSFounder & Digital Services Provider
Ramuwala Digital Services
Jan 2017 - Present (8 years 10 months)
Visionary leader with expertise in customer experience and service management.
Experience
IT Service Manager
Chalhoub
Jun 2022 - Present (3 years 5 months)
IT Service Manager
UK Government
Jan 2022 - Apr 2022 (3 months)
IT Service Manager
Ministry of Defence (British Army)
Dedicated service consultant with 5+ years in banking.
Experience
Service Consultant
Capitec Bank
Jun 2022 - Present (3 years 5 months)
Bank Better Champion
Capitec Bank
Nov 2020 - Present (5 years)
Waitress & Sales Assistant
RKSelf-directed digital marketing intern with a passion for strategy.
Experience
Digital Marketing Intern
Execube Digital
Nov 2024 - Present (1 year)
Service Advisor
Vending Updates India Pvt. Ltd.
May 2024 - Present (1 year 6 months)
PBExperienced Chat Support Specialist with a strong digital marketing background.
Experience
Digital Marketer & Writer
Freelance
Jan 2021 - Present (4 years 10 months)
Customer Service Representative
Various Companies
Jan 2018 - Dec 2021 (3 years 11 months)
VICustomer Support Specialist with expertise in fintech and digital banking.
Experience
BPM Subject Matter Consultant
Sygnia Consult
Nov 2021 - Present (4 years)
Customer Support Representative – Fintech
Finserve Africa Ltd
Sep 2018 - Mar 2021 (2 years 6 months)
E-commerce Customer Support Specialist
Jumia
Dedicated financial and customer service professional with 10+ years experience.
Experience
Principal Banking Channels Officer
Gadaa Bank S.C
May 2023 - Mar 2025 (1 year 10 months)
Senior Alternative Banking Officer
Oromia Bank S.C
Feb 2023 - May 2023 (3 months)
Alternative Banking Officer
Oromia Bank S.C
Jul 2022 - Feb 2023 (7 months)
AVDigital tools expert with customer care experience for Atos, in Ernst&Young
Experience
Second Level Agent
SERVICE DESK/CUSTOMER CARE
Jan 2023 - Present (2 years 10 months)
Second Level Agent
SERVICE DESK/CUSTOMER CARE
Jan 2023 - Present (2 years 10 months)
Transformational customer service leader driving operational excellence and customer satisfaction.
Experience
Director
Servegenie Solutions
Feb 2025 - Present (9 months)
General Manager - Customer Services
Hero Electronix
Nov 2018 - Nov 2024 (6 years)
XIRegional Service Manager
JLConfident young professional passionate about digital marketing and development.
Experience
Customer Service Associate
Walgreens
Jul 2024 - Present (1 year 4 months)
Customer Solutions Associate
PRA Group
May 2023 - Jul 2024 (1 year 2 months)
Delivery Driver
Pizza Hut
May 2022 - May 2023 (1 year)
HR Officer
Public Service Transport Service Enterprise
Jun 2021 - Jan 2022 (7 months)
Teacher and Department Head
Fountain of Knowledge School
Sep 2015 - Oct 2021 (6 years 1 month)
Cleaner
N-Clean
Aug 2019 - Apr 2022 (2 years 8 months)
Grand Motors
Oct 2006 - Jan 2007 (3 months)
KompraLo Online
Nov 2023 - Present (2 years)
Assistant Manager - Client Servicing & Operations
TaskBucks
Oct 2015 - Feb 2019 (3 years 4 months)
Campaign Delivery Executive
OctaneMarketing Pvt. Ltd.
Jun 2015 - Oct 2015 (4 months)
Digital Marketer
OnlyAssets LLC
Feb 2021 - Jan 2024 (2 years 11 months)
Customer Service Representative
Check 'n Go
Jan 2022 - Jan 2023 (1 year)
AFFinancial Advisor
Ally Financial
Apr 2016 - Jan 2017 (9 months)
ADCustomer Service Representative
ADT
Jun 2013 - Aug 2015 (2 years 2 months)
Oct 2020 - Dec 2021 (1 year 2 months)
Client Solutions Manager
Ember Group for Travelport
Jun 2019 - Nov 2019 (5 months)
IT Service Desk Manager
Euromoney Investor Plc.
Oct 2018 - Jun 2019 (8 months)
Wakaberry
Feb 2018 - Present (7 years 9 months)
Sales Executive
Fenesta Building Systems
Oct 2024 - Mar 2025 (5 months)
Jan 2018 - Jul 2018 (6 months)
Mobile Banking Support Agent
Equity Bank Plc
Apr 2014 - Nov 2017 (3 years 7 months)
Branch Accountant
Oromia Bank S.C
Mar 2021 - Jul 2022 (1 year 4 months)
Resident Auditor I
Oromia Bank S.C
Feb 2017 - Mar 2021 (4 years 1 month)
Mystery Shopper
Tenerife Mystery Shopper
Mystery Shopper
Tenerife Mystery Shopper
Xiaomi India
Mar 2015 - Oct 2018 (3 years 7 months)
SEAssistant Manager - Customer Service
Samsung Electronics
Sep 2012 - Feb 2015 (2 years 5 months)
HTCustomer Support Engineer
HTC
Apr 2010 - Aug 2012 (2 years 4 months)
Mar 2021 - May 2023 (2 years 2 months)
Guest Experience Ambassador
SeaWorld
Jul 2018 - Mar 2021 (2 years 8 months)
