I am a results-driven professional with over 7 years of experience in digital development, administration, and account management. My career began in the banking sector, where I gained strong expertise in digital banking operations, customer success, and client portfolio management. I have since built a track record of supporting financial and administrative operations, strengthening partnerships, and leveraging technology to enhance efficiency and customer engagement.
In my various roles, I have contributed to both strategic initiatives and day-to-day operations. I successfully managed client accounts, streamlined administrative workflows, and supported digital projects that improved service delivery. My background also includes experience in partnership development, customer support, and digital transformation, giving me a well-rounded skill set adaptable across industries.
Beyond work, I am passionate about digital innovation and emerging technologies, particularly how they can drive financial inclusion and organizational growth. I am equally motivated by capacity building and cross-cultural collaboration, having worked in multilingual environments where adaptability and communication were key.
I bring a strong mix of analytical thinking, problem-solving, and people skills. I am eager to contribute to organizations that value innovation, efficiency, and client satisfaction, while continuing to grow my expertise in customer experience, management, digital solutions and international development.