Looking for a job

Arakaza Astor

@arakazaastor

Digital development and administrative professional with 4+ years in banking, account management, partnerships, and customer success.

Kenya

Message

What I'm looking for

I am seeking a role where I can apply my skills in digital development, administration, and account management to support growth and customer success. I value opportunities in dynamic, collaborative environments that promote innovation, efficiency, and impact while allowing me to further develop professionally.

I am a results-driven professional with over 7 years of experience in digital development, administration, and account management. My career began in the banking sector, where I gained strong expertise in digital banking operations, customer success, and client portfolio management. I have since built a track record of supporting financial and administrative operations, strengthening partnerships, and leveraging technology to enhance efficiency and customer engagement.

In my various roles, I have contributed to both strategic initiatives and day-to-day operations. I successfully managed client accounts, streamlined administrative workflows, and supported digital projects that improved service delivery. My background also includes experience in partnership development, customer support, and digital transformation, giving me a well-rounded skill set adaptable across industries.

Beyond work, I am passionate about digital innovation and emerging technologies, particularly how they can drive financial inclusion and organizational growth. I am equally motivated by capacity building and cross-cultural collaboration, having worked in multilingual environments where adaptability and communication were key.

I bring a strong mix of analytical thinking, problem-solving, and people skills. I am eager to contribute to organizations that value innovation, efficiency, and client satisfaction, while continuing to grow my expertise in customer experience, management, digital solutions and international development.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Odoo Kenya

Apr 2025 - Present (6 months)

Drive partner success for French-speaking indirect partners by improving deal closures, customer retention, and partner expertise through regular reviews and coordinated internal support.

Partner Management Customer Success Sales Enablement QBRs CRM Upselling Performance Monitoring

Current

Children Monitor

Current

Minevam Kigobe Church

Jan 2010 - Present (15 years 9 months)

Educated and supervised children during weekly services, organized activities, ensured safety and compliance with rules, and supported child development tasks.

Childcare Compliance Counseling Communication

Digital Services Manager

Banque de l'Habitat du Burundi

Oct 2022 - Mar 2025 (2 years 5 months)

Led digital strategy and implementation of digital banking, agency banking and e-channels, strengthened cybersecurity and partnerships, and delivered projects on time and within budget to improve access and profitability.

Digital Strategy Digital Banking Project Management Cybersecurity Partnership Management Mobile Banking Stakeholder Engagement

Deputy Digital Services Manager

Banque de l'Habitat du Burundi

Jul 2021 - Oct 2022 (1 year 3 months)

Supported digital banking implementations and partnerships, managed payment flows and operational costs, trained staff, and drove growth of agency, mobile and internet banking channels.

Digital Banking Payments Operations Staff Training Customer Service Partnership Development Market Research

Channel Banker

KCB Bank Burundi

Mar 2019 - Jun 2021 (2 years 3 months)

Monitored and promoted alternative digital channels, handled customer inquiries and complaints, processed documentation, and supported growth of agency, mobile and card channels.

Channel Management Customer Support Documentation Mobile Banking Client Relations

Customer Advisor

NFT Consult

Mar 2017 - Feb 2019 (1 year 11 months)

Provided multi-channel customer support across hotlines and retention teams, processed customer data, produced reports, and supported customer acquisition and service quality improvements.

Customer Service Call Center Operations Retention Reporting Data Entry Customer Acquisition

Volunteer Project Coordinator

Generating Opportunities for Burundi

Oct 2015 - May 2016 (7 months)

Implemented youth capacity-building and career fair projects by coordinating logistics, engaging schools and CEOs, and facilitating beneficiary training and awareness sessions.

Project Coordination Stakeholder Engagement Capacity Building Public Speaking