Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AA@arakazaastor
Digital development and administrative professional with 4+ years in banking, account management, partnerships, and customer success.
KenyaI am seeking a role where I can apply my skills in digital development, administration, and account management to support growth and customer success. I value opportunities in dynamic, collaborative environments that promote innovation, efficiency, and impact while allowing me to further develop professionally.
I am a results-driven professional with over 7 years of experience in digital development, administration, and account management. My career began in the banking sector, where I gained strong expertise in digital banking operations, customer success, and client portfolio management. I have since built a track record of supporting financial and administrative operations, strengthening partnerships, and leveraging technology to enhance efficiency and customer engagement.
In my various roles, I have contributed to both strategic initiatives and day-to-day operations. I successfully managed client accounts, streamlined administrative workflows, and supported digital projects that improved service delivery. My background also includes experience in partnership development, customer support, and digital transformation, giving me a well-rounded skill set adaptable across industries.
Beyond work, I am passionate about digital innovation and emerging technologies, particularly how they can drive financial inclusion and organizational growth. I am equally motivated by capacity building and cross-cultural collaboration, having worked in multilingual environments where adaptability and communication were key.
I bring a strong mix of analytical thinking, problem-solving, and people skills. I am eager to contribute to organizations that value innovation, efficiency, and client satisfaction, while continuing to grow my expertise in customer experience, management, digital solutions and international development.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
OKDrive partner success for French-speaking indirect partners by improving deal closures, customer retention, and partner expertise through regular reviews and coordinated internal support.
Minevam Kigobe Church
Jan 2010 - Present (15 years 10 months)
Educated and supervised children during weekly services, organized activities, ensured safety and compliance with rules, and supported child development tasks.
Banque de l'Habitat du Burundi
Oct 2022 - Mar 2025 (2 years 5 months)
Led digital strategy and implementation of digital banking, agency banking and e-channels, strengthened cybersecurity and partnerships, and delivered projects on time and within budget to improve access and profitability.
Banque de l'Habitat du Burundi
Jul 2021 - Oct 2022 (1 year 3 months)
Supported digital banking implementations and partnerships, managed payment flows and operational costs, trained staff, and drove growth of agency, mobile and internet banking channels.
KCB Bank Burundi
Mar 2019 - Jun 2021 (2 years 3 months)
Monitored and promoted alternative digital channels, handled customer inquiries and complaints, processed documentation, and supported growth of agency, mobile and card channels.
NFT Consult
Mar 2017 - Feb 2019 (1 year 11 months)
Provided multi-channel customer support across hotlines and retention teams, processed customer data, produced reports, and supported customer acquisition and service quality improvements.
Generating Opportunities for Burundi
Oct 2015 - May 2016 (7 months)
Implemented youth capacity-building and career fair projects by coordinating logistics, engaging schools and CEOs, and facilitating beneficiary training and awareness sessions.
Degrees, certifications, and relevant coursework
MUMaster of Arts, International Relations and Diplomacy
2021 - 2022
Master of Arts in International Relations and Diplomacy; research thesis in finalization.
AODiploma, Human Resources / Administrative Support
2021 - 2021
Completed diploma courses in Human Resources and Administrative Procedures and Support in Office on the Alison platform.
Bachelor of Arts, Law
2013 - 2017
Bachelor of Arts in Law from the Law Faculty.
Software and tools used professionally
KenyaYou can contact Arakaza and 90k+ other talented remote workers on Himalayas.
Message ArakazaNgina Matheka
Project Manager, Imbako Public Health
MJMary Jakait
Account Manager Africa+APAC, N Strategy Consulting Services
Ann Chege
Customer Service Consumer, Carepay International
NKNaomi Kivuva
Digital Financial Services Mobile, Sbm Bank Kenya Ltd
DGDiana Gathoni
Digital Transformation Manager, KPMG East Africa
NWNgila Wambua
Partner Service Accounts Manager, Booking.com
AMAnne Muniu
Supplier – Fruits & Vegetables, Self Employed
lynette Waweru
Business Development Channel Manager, ESET East Africa
Anne Muniu
Supplier Fruits & Vegetables, Self Employed
Dennis Kuria
Assistant Manager, DFS, MicroSave Consulting
Burundi