Sofia Tejada
@sofiatejada
Psychology student skilled in customer service, digital content, and social media engagement.
ColombiaWhat I'm looking for
I am a psychology student with a strong service orientation, creativity, and a passion for digital environments and design. I have hands-on experience managing short-term rentals, e-commerce customer service, and creating engaging social media content while applying human-centered approaches to user support.
I bring proactive organization, attention to detail, and proven ability to manage reservations, guest support, and online community moderation. I am adaptable, comfortable in remote and multicultural settings, and eager to contribute my digital skills, content sensibility, and customer-focused mindset to a dynamic team.
Experience
Work history, roles, and key accomplishments
Managed reservations and coordinated logistics for national and international guests, supervised cleaning and maintenance, and delivered guest support to ensure high-quality customer experiences.
Welcomed and guided guests through check-in, provided orientation on accommodation use and services, and supported smooth guest experiences.
Customer Service
KompraLo Online
Nov 2023 - Present (2 years 7 months)
Provided personalized digital assistance via online platforms, handled inquiries, tracked orders, and managed after-sales support to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Católica de Pereira
Bachelor of Arts, Psychology
2025 -
Pursuing a Bachelor of Arts in Psychology with coursework focused on human-centered service, digital environments, and customer engagement.
EC New York
Intensive English Course, English Language
2023 - 2024
Completed an eight-month intensive English course focusing on speaking and writing to achieve B2 (Upper Intermediate) proficiency.
Colegio Humanista Alexandre Petion
High School Diploma, High School
Completed secondary education with a high school diploma in Armenia, Quindío.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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