shubham mane

Managed customer relations and services for Mahindra & Mahindra, including listening to concerns and maintaining accurate records. Coordinated with the service team for timely service completion and communication updates to customers, managing critical customer relationships across 900 workshops pan India.

Managed day-to-day operations of the service department, overseeing personnel and scheduling repairs. Upheld high standards of customer service, quality control, and regulatory compliance.

Provided accurate estimates of repair costs, labor times, and parts prices to customers. Greeted customers and efficiently resolved customer complaints.

Managed a team of service engineers (car/bike mechanics and electricians). Developed and maintained relationships with customers, vendors, and suppliers, providing quick online and offline support.

Maintained critical spare parts and updated records in Excel. Prepared monthly reports for senior managers, troubleshooting technical faults and brainstorming solutions to challenges.

Conducted routine service checks and troubleshooting of electrical system snags. Diagnosed CANBUS communication problems and ensured compliance with service manuals.

Repaired faults in auto-electric systems, including safety controls and lighting. Diagnosed excessive oil consumption and engine performance issues.

Conducted wheel alignment, tire replacement, and brake cleaning. Followed recommended troubleshooting procedures as per workshop manuals.

Completed secondary education, focusing on core academic subjects. Developed foundational knowledge across various disciplines essential for further studies.

Activities and societies: Completed NCVT training and practical experience at Sai Service from June 2014 to June 2015.

Acquired practical and theoretical knowledge in motor vehicle mechanics, covering both petrol and diesel engines. Gained hands-on experience in vehicle maintenance, diagnostics, and repair procedures.