Deborah Amela
@deborahamela
Customer service professional skilled in sales, client relations, and digital marketing.
South AfricaWhat I'm looking for
I am a motivated customer service and sales professional with multi-year experience supporting clients, driving product adoption, and collaborating with teams to meet store and bank targets. I bring a background in banking and retail sales, with proven strengths in relationship building and achieving monthly sales goals.
I have supported customers across product selection, account inquiries, and digital platform guidance while ensuring compliance with policies like KYC and anti-fraud measures. My training includes a Degree in IT Management and recent certificates in Digital Marketing and Office Administration, enhancing my technical and digital skills.
I communicate fluently in English and French, hold a driver’s license, and am immediately available to contribute my problem-solving, interpersonal, and digital marketing abilities to a growth-focused company.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Ly’s Event
Jan 2016 - May 2019 (3 years 4 months)
Assisted customers in product selection, explained features to drive purchases, and collaborated with team members to achieve store sales goals; supported promotions and increased product uptake.
Customer Service Agent
Equity Bank
Mar 2015 - Sep 2015 (6 months)
Promoted banking products, assisted customers with account inquiries and digital platform usage, and resolved complaints while ensuring KYC and anti-fraud compliance.
Marketing Agent
Banque Internationale Afrique au Congo
Aug 2010 - Jul 2013 (2 years 11 months)
Promoted and sold retail banking products door-to-door, built customer relationships to grow the client base, assisted with account openings, and met monthly sales targets.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Cape Town
Certificate, Digital Marketing
2025 - 2025
Completed a Digital Marketing Certificate at the University of Cape Town in 2025.
ABC International
Certificate, English
2024 - 2024
Completed an English Intermediate Certificate at ABC International in Johannesburg in 2024.
Quest Computer Skills Centre
Certificate, Office Administration
2022 - 2022
Completed an Office Administration Certificate at Quest Computer Skills Centre in Johannesburg in 2022.
Institut Supérieur d'Information, Programmation et Analyse (ISIPA)
Degree in IT Management, Information Technology Management
Earned a degree in IT Management from ISIPA, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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