Open to opportunities

shewafera getachew

@shewaferagetachew

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Jr. International Business Officer with banking, customer service, HR, and teaching experience.

Ethiopia

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What I'm looking for

I seek a role in international banking or digital financial services where I can apply my customer-service, HR and leadership experience while growing in operations and client relationship management.

I am a Jr. International Business Officer with an MBA in Business Administration and prior degrees in Accounting and Mathematics. I currently work at Abay Bank SC and have progressed through customer service and digital banking roles.

My career includes roles as Customer Service Officer (Digital Banking), HR Officer, Teacher, Department Head, and trainer across public and private organizations. I bring strong communication and interpersonal skills to client-facing and operational responsibilities.

I have led departmental activities and delivered training, demonstrating practical leadership and process-focused problem solving in banking and education contexts. I am computer literate and proficient with digital banking workflows.

I seek to leverage my cross-functional background in international banking operations, customer experience, and team leadership to contribute to a growth-oriented financial institution.

Experience

Work history, roles, and key accomplishments

Current

Jr. International Business Officer

Current

Abay Bank SC

Jul 2024 - Present (1 year 2 months)

Serves as Jr. International Business Officer handling international banking operations and client relations at Abay Bank SC since July 2024, supporting trade finance and cross-border transactions.

International Banking Trade Finance Client Relations Correspondent Banking Swift KYC Banking Operations

Customer Service Officer III

Abay Bank SC

Jun 2023 - Jun 2024 (1 year)

Worked as Customer Service Officer III (Digital Banking Single-June Officer), managing higher-tier digital channel operations and complex customer inquiries from June 2023 to June 2024.

Digital Banking Customer Relationship Management Problem Solving & Compliance Team Coordination

Customer Service Officer II

Abay Bank SC

May 2022 - May 2023 (1 year)

Provided digital banking customer support and service delivery as Customer Service Officer II, improving client satisfaction across digital channels from May 2022 to May 2023.

Digital Banking Customer Service client support Cash Handling Communication

HR Officer

Public Service Transport Service Enterprise

Jun 2021 - Jan 2022 (7 months)

Managed HR functions including recruitment, employee relations, and HR administration at Public Service Transport Service Enterprise from June 2021 to January 2022.

Recruitment HR & Administration Employee Relations Onboarding Performance Management Communication

Teacher and Department Head

Fountain of Knowledge School

Sep 2015 - Oct 2021 (6 years 1 month)

Taught and led a department at Fountain of Knowledge School, overseeing curriculum delivery and department administration from September 2015 to October 2021.

Teaching Curriculum Development Classroom Management Mentoring Communication