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EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Dedicated Customer Support Specialist with 5+ years of experience.
Experience
Customer Service Representative
Challah and Co
Dec 2019 - Jun 2024 (4 years 6 months)
Live Chat Agent & Customer Service Representative
The RTA Store
Jan 2022 - May 2022 (4 months)
Receptionist / Personal Assistant
Motivated Abstract
Feb 2012 - Dec 2017 (5 years 10 months)
LL
Brazil45k-65k USD
I'm a Technical Support Engineer with over 5 years experience in the Customer Support industry
Experience
GACustomer Success Engineer
Gainsight
May 2022 - Present (3 years 6 months)
Technical Support Representative with 4+ years of experience.
Experience
OPCustomer Service Representative
OpenPhone
Jan 2021 - Oct 2023 (2 years 9 months)
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I am a tech-savvy online customer support specialist focused on retention.
Experience
Customer Service Specialist
Freelancing
Apr 2020 - Feb 2022 (1 year 10 months)
Customer support specialist delivering technical troubleshooting and world-class CX.
Experience
Customer Support Advocate
Everlance
Nov 2021 - May 2025 (3 years 6 months)
Customer Support Advocate
Misfits Market
Feb 2019 - Oct 2021 (2 years 8 months)
Technical Support Advocate
ClickFunnels
Jan 2017 - Jan 2019 (2 years)
Experienced customer support specialist focused on digital and backend support.
Experience
TEBackend Customer Support
Teleperformance
Digital Customer Specialist
Mpokket
COSenior Process Associate
CEResults-driven customer support specialist with SaaS and e-commerce expertise.
Experience
Customer Support Specialist
Celereast E-Commerce Platform
Jul 2024 - Sep 2024 (2 months)
Customer Support Specialist
ValueKlip Software
Jan 2024 - Mar 2024 (2 months)
Customer Support Person
Fine-Living Real Estate
EMCustomer Support Specialist
Experience
Customer Support
TTEC
Dec 2022 - Dec 2023 (1 year)
Customer Service Support
Teleperformance
Jan 2022 - Dec 2022 (11 months)
Sales and Customer Support
Lime Vizio
Oct 2021 - Dec 2022 (1 year 2 months)
TJCustomer support specialist with 4+ years of experience.
Experience
Remote Customer Support Specialist
Everline Support Co.
May 2021 - Present (4 years 6 months)
Client Success Associate
StreamBuy Technologies
Jan 2019 - Apr 2021 (2 years 3 months)
Customer support professional delivering efficient issue resolution and strong customer satisfaction.
Experience
Customer Support Associate
Concentrix
VACustomer support specialist delivering technical troubleshooting, CRM excellence, and customer retention.
Experience
Customer Support Specialist
TechForing Ltd
Dec 2024 - Present (11 months)
Travel & Customer Support Agent
ASAPTICKETS
Jun 2022 - May 2024 (1 year 11 months)
Travel Support Agent
I am a customer support professional with technical support experience and strong communication and problem-solving skills.
Experience
Customer Support Executive
Tech Mahindra
Technical Support Associate
Teleperformance
Customer care support specialist with a passion for enhancing satisfaction.
Experience
Customer Care Support
Volta Charger
Feb 2024 - Present (1 year 9 months)
Customer Care Support Intern
Volta Charger
Dec 2023 - Feb 2024 (2 months)
Customer Support
RYSETECH
KUDedicated Support & Sales Representative with expertise in E-commerce.
Experience
LiveChat Support Representative
GWMD FITNESS
Apr 2025 - Present (7 months)
Freelance Community Manager
THE START-UP MARKETER
Feb 2024 - Present (1 year 9 months)
Email Support Agent
Nigeria10k-50k USD
Customer support specialist driving satisfaction and scalable support operations across fintech and e-commerce.
Experience
Live Chat Support Rep
SmartPropTrader
Jun 2023 - Sep 2024 (1 year 3 months)
Assistant Manager
Honors-level customer support executive delivering reliable remote service.
Experience
Senior Customer Support
Unknown
Jan 2022 - Jan 2025 (3 years)
Customer Care Executive
Unknown
Jan 2020 - Jan 2022 (2 years)
FQCustomer service professional with 5 years in SaaS and e-commerce.
Experience
Customer Support Representative
Crescendo.ai
Feb 2024 - Present (1 year 9 months)
Customer Sales Representative
Lanera
Sep 2023 - Jan 2024 (4 months)
Customer Success Manager
DUPR
Jul 2022 - Jul 2023 (1 year)
Customer support specialist delivering technical help and boosting customer satisfaction.
Experience
COCustomer Service Representative
Concentrix
Feb 2023 - Apr 2025 (2 years 2 months)
COTechnical Support Specialist
Concentrix
UMEmpathetic customer support specialist with a passion for crypto.
Experience
UWFounder & Customer Experience Lead
Unicorn Workshop
Jan 2020 - Dec 2025 (5 years 11 months)
Customer Service Coordinator
ECOtopia Cooperative
Jan 2018 - Dec 2020 (2 years 11 months)
VNDonor Communications & Project Assistant
VeNatata NGO
Brand Ambassador
Victory Marketing Agency
Jan 2016 - Jan 2017 (1 year)
Brand Ambassador
GC Marketing Services
Jan 2016 - Dec 2016 (11 months)
Customer Support Advocate
HeartCore Business
Jan 2017 - Jan 2018 (1 year)
Support & Marketing Specialist
Various Clients
Jan 2012 - Jan 2017 (5 years)
Concentrix
Feb 2023 - Dec 2023 (10 months)
Customer Service Person
MTN Nigeria Telecommunication
Feb 2023 - Mar 2023 (1 month)
Sales Associate
Home Credit
Jan 2016 - Jan 2021 (5 years)
Flextree Limited
Mar 2021 - May 2022 (1 year 2 months)
Nov 2022 - Sep 2023 (10 months)
MICAS INC.
Jan 2024 - Present (1 year 10 months)
Phones Support Agent
CITYSPORTS UK
Aug 2022 - Present (3 years 3 months)
Live Chat Support Agent
EVERCROSS E-BIKES
May 2021 - Present (4 years 6 months)
Fintrade Solution Limited
Mar 2022 - Aug 2024 (2 years 5 months)
Customer Care Representative
Credit Direct
Nov 2020 - Feb 2022 (1 year 3 months)
Customer Engagement Manager
Parrésia Publishers Ltd.
Apr 2018 - Oct 2020 (2 years 6 months)
Online Customer Support Rep
Page Book Store
Apr 2018 - Oct 2020 (2 years 6 months)
Customer Support Representative
iHerb
Nov 2019 - Jul 2022 (2 years 8 months)
Jan 2019 - Dec 2019 (11 months)
