Giulia RuizGR
Open to opportunities

Giulia Ruiz

@giuliaruiz

Empathetic customer support professional with 6+ years of experience.

Brazil
Message

What I'm looking for

I am looking for a role that values empathy and effective communication, where I can further develop my skills and contribute to a supportive team environment.

As a dedicated customer support professional with over six years of experience, I pride myself on delivering empathetic, user-centered service. My strong communication skills enable me to identify client needs effectively and resolve issues with care and precision. I have a proven track record of enhancing customer satisfaction and retention through attentive support.

Currently, I support clients remotely, assisting with scheduling, onboarding, and addressing general inquiries. My experience includes managing support tickets and handling sales-related documentation, such as contracts and invoicing. I thrive in dynamic environments and enjoy collaborating with clients from diverse professional and technical backgrounds.

Experience

Work history, roles, and key accomplishments

GS

Customer Service

GIULIA POLASTRO Customer Support

Jan 2019 - Present (6 years 6 months)

Assisted clients remotely throughout the sales process, handling inquiries, scheduling calls, and onboarding. Managed sales-related documentation such as invoices and basic financial reports.

Education

Degrees, certifications, and relevant coursework

ES

ESPM

Tech stack

Software and tools used professionally

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Giulia Ruiz - Customer Service - GIULIA POLASTRO Customer Support | Himalayas