Giulia Ruiz
@giuliaruiz
Empathetic customer support professional with 6+ years of experience.
What I'm looking for
As a dedicated customer support professional with over six years of experience, I pride myself on delivering empathetic, user-centered service. My strong communication skills enable me to identify client needs effectively and resolve issues with care and precision. I have a proven track record of enhancing customer satisfaction and retention through attentive support.
Currently, I support clients remotely, assisting with scheduling, onboarding, and addressing general inquiries. My experience includes managing support tickets and handling sales-related documentation, such as contracts and invoicing. I thrive in dynamic environments and enjoy collaborating with clients from diverse professional and technical backgrounds.
Experience
Work history, roles, and key accomplishments
Customer Service
GIULIA POLASTRO Customer Support
Jan 2023 - Present (2 years 6 months)
Support clients remotely with scheduling, onboarding, and general inquiries. Respond to support tickets and handle contracts, invoicing, and basic financial reporting.
Customer Service
GIULIA POLASTRO Customer Support
Jan 2019 - Present (6 years 6 months)
Assisted clients remotely throughout the sales process, handling inquiries, scheduling calls, and onboarding. Managed sales-related documentation such as invoices and basic financial reports.
Education
Degrees, certifications, and relevant coursework
ESPM
Availability
Location
Authorized to work in
Job categories
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