Open to opportunities

Giulia Ruiz

@giuliaruiz

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Empathetic customer support professional with 6+ years of experience.

Brazil

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What I'm looking for

I am looking for a role that values empathy and effective communication, where I can further develop my skills and contribute to a supportive team environment.

As a dedicated customer support professional with over six years of experience, I pride myself on delivering empathetic, user-centered service. My strong communication skills enable me to identify client needs effectively and resolve issues with care and precision. I have a proven track record of enhancing customer satisfaction and retention through attentive support.

Currently, I support clients remotely, assisting with scheduling, onboarding, and addressing general inquiries. My experience includes managing support tickets and handling sales-related documentation, such as contracts and invoicing. I thrive in dynamic environments and enjoy collaborating with clients from diverse professional and technical backgrounds.