Idaresit Essien

I am a customer-focused professional with hands-on experience in customer support, complaint management, and service operations. I have managed inquiries across email, chat, and phone while maintaining accurate service documentation and supporting daily operations.

As a Customer Service Manager, I supervised support processes, handled escalated complaints, and improved customer satisfaction through effective communication and follow-up. In my current role as a Customer Support Assistant, I respond to customer inquiries, resolve issues promptly, and maintain strong client relationships.

I hold a B.Sc. in Geology from the University of Calabar and a certification in Customer Care & Complaint Management (Atingi, 2025). I seek remote opportunities in customer support, chat support, or administrative assistance where I can apply my problem-solving, organizational, and remote communication skills.