Open to opportunities

Ciara Wilson

@ciarawilson

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Dedicated Customer Support Specialist with 5+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and personable Customer Support Specialist with over five years of experience in fast-paced customer service roles. My expertise spans live chat, phone support, and e-commerce platforms, where I have consistently delivered exceptional service. I pride myself on my ability to resolve customer issues efficiently while managing multiple conversations simultaneously, ensuring a positive experience for every customer.

Throughout my career, I have honed my skills in tools such as Zendesk, Slack, and BigCommerce. I have a proven track record of exceeding monthly KPIs for customer satisfaction and first-response resolution. My commitment to maintaining confidentiality and building long-term relationships with customers has been a cornerstone of my success in this field.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Challah and Co

Dec 2019 - Jun 2024 (4 years 6 months)

Provided exceptional support via Zendesk, managing tickets, live chats, and customer inquiries. Communicated internally using Slack to coordinate with sales and logistics teams.

Zendesk Slack BigCommerce Customer Service Conflict Resolution Upselling Cross Selling CRM Tools Data Entry

Live Chat Agent & Customer Service Representative

The RTA Store

Jan 2022 - May 2022 (4 months)

Delivered real-time support via live chat and email, assisting customers with cabinet orders, product selection, and design support. Handled order issues, payment questions, and shipping updates.

Live Chat Email Support Customer Service Order Management Payment Processing Shipping Slack Conflict Resolution Customer Satisfaction

Receptionist / Personal Assistant

Motivated Abstract

Feb 2012 - Dec 2017 (5 years 10 months)

Responded to high volumes of client emails and phone inquiries. Maintained records, supported client registration, and promoted services online.

Phone Support Record keeping Executive Assistance Office Administration Data Entry Scheduling Communication

Brand Ambassador

Victory Marketing Agency

Jan 2016 - Jan 2017 (1 year)

Represented major brands like YouTube, Toyota, and John Hancock at promotional events. Engaged with customers, answered product questions, and improved event satisfaction.

Customer Engagement Product Knowledge Event Management Marketing Public Relations Communication Sales Customer Service Brand Representation

Brand Ambassador

GC Marketing Services

Jan 2016 - Dec 2016 (11 months)

Delivered on-site brand promotion and supported event activities. Created positive customer experiences through interactive marketing.

event support Customer Experience Interactive Marketing Brand Representation Communication Customer Engagement Sales Marketing Public Relations

Executive Assistant / Receptionist

AGI Performing Arts

Nov 2009 - Jan 2012 (2 years 2 months)

Managed accounts, processed payments, and ensured client safety and confidentiality. Assisted instructors and maintained order in a busy arts-focused environment.

Account Management Payment Processing Confidentiality Office Administration Data Entry Customer Service Communication Organizational Skills

Education

Degrees, certifications, and relevant coursework

Pebblebrook School of the Arts/ New York School of Esthetics

High School Diploma, Arts and Esthetics

Completed a comprehensive arts curriculum at Pebblebrook School of the Arts, focusing on performance and creative expression. Furthered technical skills at the New York School of Esthetics, gaining expertise in communication and specialized practices.