Van-Ex Acheampong

I’m a customer service professional with over 7 years of experience delivering exceptional support to international clients across Europe, the US, and Africa through email, live chat, and phone channels. I consistently exceed KPIs and CSAT targets in fully remote environments, with a calm, solution-focused approach that builds lasting customer trust.

I’ve worked across the full support lifecycle—CRM-driven workflows, ticketing, escalation management, and technical troubleshooting—while handling cross-time zone communication with ease. My goal is always first-contact resolution where possible, backed by accurate CRM data management and reliable follow-up.

Most recently, as a Customer Support Specialist at Marbill Technologies, I delivered high-quality email and live chatsupport to a global customer base, exceeding response-time SLAs and performance KPIs each review period. Previously, I guided customers through account setup, promotions, and platform navigation at Planet Sports Limited, managed high-volume inbound telecom calls at MTN Ghana, and resolved player-facing technical issues and complaints at Great Odds Ghana, while supporting orders, returns, and customer inquiries at Kikuu Ghana. I’m actively seeking a remote customer service role with a European company.