Open to opportunities

Ludovic Blaya

@ludovicblaya

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Customer Support Specialist focused on remote customer success and rapid issue resolution.

France

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What I'm looking for

I’m looking for a customer success role where I can resolve complex inquiries across channels, improve retention, and use CRM tools to deliver fast, high-quality support in a remote, fast-paced team.

I’m a customer support professional with proven experience handling client inquiries, resolving complex issues, and delivering high-quality service across multiple channels. I’m comfortable in fast-paced, remote environments, and I focus on building relationships that improve customer satisfaction.

In recent roles, I supported customers while managing orders, inventory, and availability, and I monitored feedback to improve service quality. I also led dispute resolution and coordinated customer acquisition efforts, including an achievement of increasing revenue by 5%.

I bring strong multichannel communication and time-management skills, backed by hands-on use of CRM and support tools such as Salesforce, HubSpot (basic), Zendesk, and Freshdesk. I’m multilingual and equipped to deliver clear, effective support through chat and email while protecting customer retention.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Advisor

Lpv

Jan 2025 - Jan 2026 (1 year)

Assisted customers and resolved complex issues to maintain high customer satisfaction. Managed orders, monitored feedback to improve service quality, and reported customer insights to management.

Customer Support & Customer Success Order Management Inventory Management Complaint Resolution Customer Retention CRM Remote Support

Customer Support & Sales Associate

VittonClop

Jan 2024 - Jan 2025 (1 year)

Delivered customer support across multiple locations while managing the full customer journey and after-sales support. Handled stock, restocking, and high volumes of requests in a fast-paced environment.

Customer Support Customer Journey Stock Management Complaint Resolution CRM Time Management Fast Paced Environment

Sales assistant

Bouygues Telecom

Jan 2022 - Jan 2023 (1 year)

Provided telecom customer support and resolved complaints using internal systems. Focused on improving the customer experience to strengthen retention.