Open to opportunities

Adeshola Ogunwomoju

@adesholaogunwomoju

Message

Customer support professional improving satisfaction with empathetic, multi-channel service.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can deliver empathetic, protocol-driven service across digital channels, document cases in CRM, and continuously improve satisfaction—through structured follow-ups, clear communication, and measurable process upgrades.

I’m a customer support professional with experience handling customer inquiries, online engagement, product support, and complaint resolution across remote and in-person environments. I provide email, chat, and phone support with a strong focus on customer satisfaction, clear communication, and strict adherence to established support protocols.

I’ve driven measurable results by boosting overall customer satisfaction by 15% through an updated feedback loop and improving customer engagement and sales performance by 20% monthly through personalized interactions and structured follow-ups. I also strengthen online reputation through brand-aligned responses and accurate CRM case documentation, ensuring every interaction is captured, analyzed, and resolved efficiently.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Associate

VSP Botanics Skincare Company

Jan 2025 - Jan 2026 (1 year)

Provided remote and in-person customer support via phone, messaging platforms, and email for product specifications, orders, pricing, and usage questions. Resolved complaints with empathy and maintained accurate CRM documentation, boosting customer satisfaction by 15% and improving engagement and sales performance by 20% monthly through follow-ups and personalized recommendations.

Phone Support Email Support Live Chat Support Complaint Management Product Support Customer Retention Google Workspace

Online Engagement Assistant

Steph Digital Services Company

Jan 2023 - Jan 2024 (1 year)

Managed online customer engagement by posting brand-aligned responses on client posts and handling public questions to maintain a positive professional image. Followed communication guidelines and corporate response protocols while supporting reputation management and remote customer interaction workflows.

Customer Engagement Online Reputation Management Written Communication Microsoft Teams

Client Relations Associate

Adex International

Jan 2021 - Present (5 years 4 months)

Responded to customer inquiries and provided timely issue resolution while assisting customers with product information to support data-driven purchasing decisions. Maintained accurate customer records and detailed relationship history logs to support ongoing engagement initiatives and proactive follow-ups.

Relationship History Logging Product Support Customer Support Written Communication Customer Engagement

Customer Service & Client Care

Face Deal House of Beauty

Jan 2017 - Present (9 years 4 months)

Delivered frontline customer support and provided personalized technical assistance, managing escalated complaints to achieve win-win resolutions. Kept detailed customer interaction records and supported basic inventory coordination workflows.

Customer Escalation Technical assistance Time Management Team Collaboration