Open to opportunities

Sikelela Nqodi

@sikelelanqodi

Message

Empathetic customer support professional with over 5 years of experience.

South Africa

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am an empathetic and results-driven Customer Support Professional with over 5 years of experience in high-volume support and service roles, including fully remote positions. My proven ability to handle complex customer concerns with efficiency and care has consistently led to high customer satisfaction ratings. I hold a Bachelor's degree in Business Administration and have a strong background in SaaS and retail environments.

Currently, I work as a Customer Support & Sales Advisor at Bytestream, where I deliver real-time customer support via live chat and email. I excel at managing high-volume support queues while maintaining a personal touch, and I actively contribute to team knowledge bases and internal process improvements. My previous role as a Customer Sales Assistant at A5 Cash and Carry allowed me to hone my skills in conflict resolution and customer education, ensuring a positive experience for every customer.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Sales Advisor

Current

Bytestream

Aug 2023 - Present (1 year 11 months)

Delivered real-time customer support via live chat and email, resolving billing inquiries, technical issues, and general account concerns. Acted as a first point of contact for clients, providing tailored product recommendations and upselling based on customer needs.

Live Chat Email Support Billing Technical Troubleshooting Product Recommendations Upselling CRM Systems SLA Management

Customer Sales Assistant

A5 Cash and Carry

Dec 2020 - Feb 2023 (2 years 2 months)

Assisted walk-in customers with product information, complaints, and service queries in a busy retail environment. Helped reduce returns by ensuring product education and resolving dissatisfaction quickly and professionally.

Customer Service Product Order Processing Retail Operations Team Collaboration

Education

Degrees, certifications, and relevant coursework

Rosebank College

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration at Rosebank College, gaining foundational knowledge in business principles and practices. This degree equipped me with essential skills for various business environments.

Gages Secondary School

Matric Certificate, General Studies

Obtained a Matric Certificate from Gages Secondary School, completing secondary education. This foundational certificate prepared me for further academic and professional pursuits.