ETEze Triumph
@triumph_1
Customer-focused support specialist delivering calm and practical resolutions.
NigeriaWhat I'm looking for
I am a customer-support professional with hands-on experience across in-store and digital channels, trained in chat handling, complaint resolution frameworks, CRM ticketing tools and structured workflows. I consistently turn complaints into satisfied customers by listening first, clarifying issues and delivering fast, practical solutions.
I have supported sales and retention efforts for fashion retail and freelance clients, handled email, live chat and social media inquiries, and reduced unresolved complaints through proactive clarification and follow-up. I bring empathy-driven problem solving, clear written communication and a customer retention mindset to fast-growing teams and small businesses.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Simple But Classy Fashion Store
Mar 2024 - Dec 2025 (1 year 9 months)
Handled in-person and online customer interactions, resolved purchase and delivery issues with high satisfaction, maintained consistent follow-up communication and supported small-business sales to improve client retention.
Customer Support Specialist
Freelance
Jan 2023 - Feb 2024 (1 year 1 month)
Delivered customer support across chat, email and social channels, resolving order, delivery and payment issues and converting first-time buyers into repeat customers while reducing unresolved complaints through proactive clarification.
Education
Degrees, certifications, and relevant coursework
University of Nigeria Nsukka
Bachelor of Science, Genetics and Biotechnology
2020 - 2024
Grade: 2:1
Activities and societies: Student relations officer and Geneticist
Completed a Bachelor of Science degree in Genetics and Biotechnology; studied genetics and biotechnology coursework at the undergraduate level.
High School (unspecified)
High School Diploma, General Secondary Education
Grade: Distinction
Graduated from high school with distinction.
ALAlison
Certificate, Customer Service and Digital Marketing
Completed Alison coursework and received certification in customer service and fundamentals of digital marketing.
GTGoogle (training)
Certificate, Digital Marketing
Completed Google's fundamentals of digital marketing training and obtained related certification.
HAHubSpot Academy
Certificate, Digital Marketing
Completed HubSpot certification coursework related to digital marketing.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Eze?
You can contact Eze and 90k+ other talented remote workers on Himalayas.
Message EzeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
