Bukola Olorunfemi
@bukolaolorunfemi
Customer support specialist driving satisfaction through technical expertise and empathy.
NigeriaWhat I'm looking for
I am a dedicated Customer Support Specialist with over three years of experience delivering technical support and exceptional customer service across high-volume channels. I consistently resolve complex issues, guide customers through onboarding, and contribute to improved customer satisfaction and retention.
My background includes hands-on use of CRM tools like HubSpot and Zendesk, Microsoft Office, scheduling tools such as Calendly and Google Calendar, and modern engagement aids including ChatGPT for lead nurturing. I have developed training materials, documented recurring issues for management, and ensured smooth deployments for strategic customers.
I bring strong communication, troubleshooting, and time-management skills, and I thrive in collaborative environments where delivering measurable improvements to customer experience is a priority.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HandyPros Limited
Jul 2024 - Present (1 year 3 months)
Provide day-to-day support across phone, email, and live chat; guided new strategic customers through onboarding (first 10–20 days) and developed training materials to improve deployment and satisfaction.
Customer Support Assistant
Grammartorial Healthcare
Aug 2023 - Mar 2024 (7 months)
Responded to customer inquiries via phone, email, and live chat, documented interactions and tracked issue resolution to ensure premium customer satisfaction and contributed to client training materials.
Customer Success Personnel
Ushpro Enterprise
Oct 2022 - Jun 2023 (8 months)
Handled high volume customer calls and emails, processed orders/returns, provided first-level technical support, and reported recurring issues to management while maintaining high satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Public Health
Completed a Bachelor of Science in Public Health at Osun State University, graduating in 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
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