Okeoghene Edenogba

I’m a dedicated and results-driven Customer Support Specialist with over 4 years of experience helping customers solve problems and maximize their experience. I excel at delivering top-notch support by actively listening to customer needs and offering practical solutions through clear communication.

In my most recent role, I supported over 100 customers weekly through email, phone, and live chat, resolving product questions and troubleshooting issues. I reduced average response time by organizing tickets properly and prioritizing urgent cases, while maintaining a 95% customer satisfaction rate.

I’ve consistently improved customer outcomes by strengthening loyalty and follow-ups. I handled product troubleshooting and warranty concerns, improving customer satisfaction by 35%, and I updated CRM records daily for accurate tracking of cases.

I also enjoy mentoring and collaboration. I trained 3 new support team members by sharing clear workflows and response templates, and I worked with tools like Monday.com, Asana, Trello, ClickUp, Intercom, Freshdesk, HubSpot CRM, and Zendesk to keep support organized and efficient.