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I am an experienced customer service professional with a strong background.
Experience
Customer Service Advisor & Supervisor
TSYS Managed Services EMEA
Apr 2024 - Mar 2025 (11 months)
Crew Trainer/Crew Member
Kaizen Restaurants McDonald's
Mar 2023 - Apr 2024 (1 year 1 month)
Administrator
Etherstaff Limited
Feb 2021 - Mar 2023 (2 years 1 month)
Customer Care
Toyola Personnel Recruitment
Aug 2019 - Feb 2021 (1 year 6 months)
Customer service-oriented professional with diverse administrative experience.
Experience
Retail Store Associate
UNIQLO
Jun 2024 - Present (1 year 5 months)
Cashier
Costco Wholesale
Aug 2023 - Present (2 years 3 months)
Customer Service Representative
Bilingual customer service representative with over 10 years of experience.
Experience
Medical Accounts Receivable Specialist
WebTPA
Feb 2021 - Present (4 years 9 months)
Customer Service Representative
BBVA Bank USA
Jan 2017 - Present (8 years 10 months)
CPAP Resupply Specialist/CSR
Customer-focused call center professional specializing in sales, insurance, and customer service.
Experience
AMVirtual Customer Service Associate
Amazon.com
Jan 2020 - Jan 2022 (2 years)
Insurance Sales Agent
Oaksure Financial Solutions
Jan 2019 - Jan 2020 (1 year)
Insurance Sales Agent
BytesPeopleSolutions
JB
Venezuela2k-4k USD
Bilingual Human Resources Professional with over 6 years of experience.
Experience
Onboarding Specialist
SafetyClerk
Jul 2023 - Present (2 years 4 months)
Executive Assistant experienced supporting C-level leaders across time zones.
Experience
Executive Assistant
BeiGene Ltd
Jan 2024 - Jun 2025 (1 year 5 months)
Administrative Assistant
NASCO
Nov 2022 - Dec 2023 (1 year 1 month)
Project Assistant
Community Health & Education Initiative
Dec 2021 - Nov 2022 (11 months)
Detail-oriented data annotator and content writer focused on high-quality AI training datasets.
Experience
Data Annotator
Innodata India Pvt Ltd
Nov 2024 - Present (1 year)
Content Writer / Data Annotator
Springbord Systems Pvt Ltd
Apr 2024 - Sep 2024 (5 months)
Customer Service Representative
Selsom Technologies Pvt Ltd
Dedicated customer service representative with photography and healthcare experience.
Experience
Sole Proprietor/ Photographer
Pacheco Photographia
Oct 2023 - Oct 2023 (0 months)
Customer Service Representative
Everrise for Bswift
Oct 2023 - Sep 2024 (11 months)
Case Investigator & Contact Tracer
Jennifer Temps for Community Care of North Carolina
Operations Leader with expertise in Trust & Safety programs.
Experience
Service Delivery Lead, Trust & Safety Operations
TikTok
Jul 2022 - Present (3 years 4 months)
Team Leader Trust & Safety
TikTok
Nov 2019 - Present (6 years)
Trust & Safety Analyst
Skilled customer service specialist focused on client satisfaction.
Experience
Client Service Specialist
Safelite Auto Glass
Sep 2020 - Mar 2025 (4 years 6 months)
Customer Support Specialist
Brand Direct Health
Jan 2017 - Jul 2020 (3 years 6 months)
Customer Service Representative
PFS WEB
Feb 2012 - Dec 2016 (4 years 10 months)
Dedicated social worker committed to serving disadvantaged populations.
Experience
Case Manager/Utilization Management
AmeriHealth Caritas
Apr 2018 - Present (7 years 7 months)
Eligibility Worker
Department of Social Services
Dec 2016 - Apr 2018 (1 year 4 months)
Sales Associate
Old Navy
Customer-focused professional with 5+ years in technical support.
Experience
Information & Registration Assistant
MacEwan University
Oct 2024 - Present (1 year 1 month)
Welcome Desk Representative
MacEwan University
Sep 2024 - Present (1 year 2 months)
SAOpen-source investigator focused on digital safety and human rights.
Experience
Digital Literacy; Outreach Lead
Youths for Youths
Jan 2023 - Present (2 years 10 months)
Digital Verification Investigator
University of California Berkeley Law, Human Rights Lab
Jan 2021 - Jan 2024 (3 years)
Optimistic customer associate with 4+ years of experience.
Experience
Compliance and Legal Verifier
ISI Group of Companies
Oct 2023 - Present (2 years 1 month)
Customer Service Associate
Capital One Bank
Aug 2021 - Present (4 years 3 months)
EYMotivated professional with extensive experience in customer service.
Experience
Customer Service Representative
Trail Appliances
Nov 2024 - Present (1 year)
Party Coordinator / Front & Floor Staff
Amazone Playzone
Sep 2021 - Oct 2024 (3 years 1 month)
Volunteer
Bethel Edmonton Evangelical Church
I am a bilingual customer support and case management professional delivering compassionate, solution-driven service and accurate documentation.
Experience
Child Support Specialist
State of Illinois
Feb 2022 - Present (3 years 9 months)
Registered Behavior Technician
ABA Midwest
Feb 2021 - Jan 2022 (11 months)
Service Coordinator
Clearbrook
Dedicated customer service professional with a passion for helping others.
Experience
Sales Specialist
Apple Inc
Aug 2024 - Present (1 year 3 months)
Front Desk
Aspen Dental
Jan 2023 - Jan 2024 (1 year)
Server
Uncle Julio's
Feb 2022 - Jan 2023 (11 months)
AJDynamic team leader focused on performance and team development.
Experience
Team Leader
Majorel
Sep 2022 - Present (3 years 2 months)
Product Expert
Majorel
Dec 2020 - Present (4 years 11 months)
Customer Service Representative
Cybersecurity engineer focused on network defense, pentesting, and incident analysis.
Experience
Cybersecurity Engineer
Rana Applications UG
Sep 2025 - Present (2 months)
Financial Controller
Anadolu Group
Nov 2019 - Feb 2021 (1 year 3 months)
Human Resources Specialist
SunExpress
Dec 2016 - Dec 2018 (2 years)
Customer Relationship Manager driving retention and exceptional client experiences.
Experience
Customer Relationship Manager
Optimus Bank
Jul 2023 - Present (2 years 4 months)
DEClient Support Officer
Deloitte
Dec 2021 - Oct 2022 (10 months)
Retail Sales Associate
Bar Burrito
Oct 2022 - Present (3 years 1 month)
Administrative Coordinator
Flow-Tek Valves & Control Inc.
Apr 2021 - Present (4 years 7 months)
Duke Health
Dec 2014 - Present (10 years 11 months)
IT Support Specialist
USAA
Jan 2013 - Present (12 years 10 months)
Jan 2018 - Jan 2019 (1 year)
Sales Agent
GetMore Direct
Jan 2015 - Jan 2018 (3 years)
Senior Talent Acquisition Specialist
Sophilabs
Dec 2021 - May 2023 (1 year 5 months)
HR Business Partner Lead
BairesDev
Jan 2021 - Jan 2022 (1 year)
HR Business Partner Lead
BairesDev
Jan 2021 - Jan 2022 (1 year)
International People Lead
Freelancer.com
Feb 2019 - Mar 2020 (1 year 1 month)
Mar 2023 - Aug 2023 (5 months)
TECustomer Service Associate
Teleperformance
Jul 2021 - Feb 2023 (1 year 7 months)
Customer Service Representative
Five S Digital
Mar 2021 - Jun 2021 (3 months)
Dec 2020 - Sep 2022 (1 year 9 months)
Merchandise Claims & Control Specialist
K-mart
May 2018 - Apr 2020 (1 year 11 months)
Patient Services Representative
McKesson for Einstein Healthcare Network
May 2015 - Dec 2017 (2 years 7 months)
TikTok
Aug 2018 - Present (7 years 3 months)
Oct 2013 - Mar 2017 (3 years 5 months)
Call Center Agent
IQOR
Jan 2014 - Sep 2015 (1 year 8 months)
Contact Centre Representative
Air North Yukon Airlines
Aug 2022 - Jul 2024 (1 year 11 months)
Customer Service Manager
Walmart
Jan 2020 - May 2022 (2 years 4 months)
Administrative Assistant
Bhavans College of Arts and Science
Jun 2015 - Nov 2019 (4 years 5 months)
Research Apprentice
University of California Berkeley Law, Human Rights Lab
Jan 2019 - Jan 2021 (2 years)
Customer Service Associate
Inspiro Relia
Feb 2021 - Present (4 years 9 months)
Customer Service Specialist
Concentrix PH
Oct 2016 - Present (9 years 1 month)
Information Clerk
St. Therese – MTC Colleges
Dec 2015 - Present (9 years 11 months)
Jul 2018 - Jun 2023 (4 years 11 months)
Server / Waitress
Joey's Seafood Restaurant
Jul 2022 - Jan 2023 (6 months)
Server / Waitress
Mesob Habesha Fusion
Jun 2021 - Sep 2021 (3 months)
Mar 2020 - Sep 2020 (6 months)
Third Key Supervisor
Visionworks
Oct 2016 - Oct 2019 (3 years)
Front Desk
Spirit Airlines
Jan 2022 - Jan 2023 (1 year)
Server
Chilis
Dec 2021 - Jul 2022 (7 months)
Majorel
Mar 2020 - Present (5 years 8 months)
Musician and Artist Manager
Self Employed
Mar 2018 - Present (7 years 8 months)
Entrepreneur – Exclusive E-Juice Importer
Self Employed
Nov 2017 - Present (8 years)
Oxford Properties Group
Sep 2021 - Oct 2021 (1 month)
Customer Service Representative
Glory Ventures Ltd
Nov 2019 - Jul 2021 (1 year 8 months)
