Lu Teresa

I am a dedicated Front Desk Coordinator and Customer Experience Specialist with a proven track record in enhancing operational efficiency and customer satisfaction. My experience includes managing high-volume patient interactions and optimizing office workflows, which has led to significant improvements in service delivery and patient experience.

At JS Orthodontic in Taiwan, I successfully managed over 50 patient interactions daily, streamlining communication and reducing wait times by 35%. My ability to balance administrative duties with patient care has been instrumental in maintaining data integrity and supporting timely treatment decisions. In my role at REAL FRUIT BUBBLE TEA, I increased holiday gift card sales by 10% and resolved over 90% of customer complaints, demonstrating my commitment to exceptional service and brand loyalty.

With a background in food and beverage management and communication arts, I bring a unique blend of skills that enhance customer engagement and operational success. I thrive in fast-paced environments and am passionate about creating welcoming experiences for clients, whether at the front desk or in a bustling restaurant.