JAJulia Azande
@juliaazande
Customer Success Representative.
HungaryWhat I'm looking for
Results-driven Customer Success Representative with 5+ years of experience in delivering exceptional client support and driving customer satisfaction in fast-paced environments. Proven ability to build strong customer relationships, manage accounts, and improve retention by up to 95%. Skilled in CRM tools (GoHighLevel), customer journey optimization, and multichannel communication (email, chat, calls). Adept at managing inbound/outbound communications, resolving conflicts, and leveraging data-driven strategies to enhance customer experiences. Track record of driving revenue through upselling, personalized service, and proactive issue resolution.
Experience
Work history, roles, and key accomplishments
IS• Managed customer accounts across the UK and US, resolving 80+ inquiries weekly via chat, email, and
calls, achieving a 93% customer satisfaction (CSAT) score.
• Onboarded new users and provided product walkthroughs, helping reduce churn rate by 18% in Q1
2024.
• Identified upselling opportunities and implemented usage-based engagement strategies
Customer Success Representative
Canopy Roofing
Oct 2023 - Jan 2024 (3 months)
Delivered multichannel support to clients via email, chat, and phone, managing over 100 inquiries daily
with 95% retention.
• Maintained CRM accuracy using GoHighLevel, improving follow-up processes and increasing repeat
business by 20%.
• Resolved support requests with a response time under 10 minutes, reducing customer wait time by 20% and improving satisfaction
Chat Service Representative
Divas Fashion House
Oct 2022 - Jul 2023 (9 months)
• Increased customer retention by resolving issues proactively and following up pending complaints.
• Consistently exceeded quarterly sales goals by leveraging upselling techniques and product knowledge.
• Co-created customer service strategies and training materials, improving new staff onboarding speed by 30%.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Pécs
Bachelor of Science, Nursing
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Salary expectations
Social media
Job categories
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