Julia Azande
@juliaazande
Highly organized Virtual Assistant and Customer Service Specialist.
What I'm looking for
I am a highly organized Virtual Assistant, Customer Service Specialist, and TEFL-Certified English Tutor with a strong background in remote administrative support and customer relations. My expertise lies in managing calendars, handling emails, and delivering exceptional customer service. I am fluent in English and possess excellent communication and problem-solving skills, enabling me to provide high-quality support to clients and organizations worldwide.
In my role as an English Online Tutor with Preply, I design and deliver personalized lessons tailored to students' varying proficiency levels. I conduct engaging virtual lessons and help students prepare for English proficiency exams, providing regular feedback to enhance their learning outcomes. As a Virtual Assistant at Global Admin Solutions, I managed executive calendars and improved client data accuracy through diligent research and CRM updates.
Throughout my career, I have consistently achieved high satisfaction ratings in customer service roles, resolving complaints efficiently and upselling services to increase company revenue. I am passionate about leveraging my skills to support clients effectively and contribute to their success.
Experience
Work history, roles, and key accomplishments
English Online Tutor
Preply
Nov 2023 - Present (1 year 7 months)
Designed and delivered personalized English lessons for students of varying proficiency levels. Conducted engaging virtual lessons via Zoom and Microsoft Teams, helping students prepare for English proficiency exams like TOEFL and IELTS.
Virtual Assistant
Global Admin Solutions
Jan 2022 - Apr 2024 (2 years 3 months)
Managed executive calendars, scheduled meetings, and coordinated travel arrangements, reducing scheduling conflicts by 30%. Conducted research, data entry, and CRM updates, improving client data accuracy by 25%.
Customer Service Representative
QuickAssist Support
Mar 2021 - Jan 2022 (10 months)
Provided customer support via phone, email, and chat, maintaining a 95% satisfaction rating. Resolved 90% of customer complaints on the first contact and trained new team members on customer service protocols.
Chat Support Representative
TechLink Solutions
Jul 2018 - Jul 2019 (1 year)
Provided chat support for over 150 daily customer inquiries with a response time under 45 seconds. Resolved technical and service-related issues, contributing to a 98% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
University of Pécs
Bachelor of Science, Nursing
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
juliaazandeportfolio.my.canva.siteSocial media
Job categories
Interested in hiring Julia?
You can contact Julia and 90k+ other talented remote workers on Himalayas.
Message JuliaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
