Open to opportunities

Silmaliah Yancy

@silmaliahyancy

Message

Healthcare operations manager driving member-focused service, compliance, and team performance.

United States

Message

What I'm looking for

I seek a member-focused operations role where I can lead teams, improve workflows, ensure payer compliance, and enhance service quality and outcomes.

I am a healthcare operations manager with 5+ years overseeing member services, claims support, and benefits administration across Medicare, Medicaid, and commercial plans. I lead teams, maintain compliance, and consistently meet service level agreements.

My background includes direct member engagement, care coordination, and improving operational workflows through documentation and cross-functional collaboration. I have experience using EHR/EMR and CRM systems to ensure accurate case documentation and continuity of care.

I bring proven leadership—managing teams up to eight—strong communication skills, and a focus on process improvement to reduce escalations and increase efficiency. I seek roles where I can drive service quality, compliance, and member outcomes.

Experience

Work history, roles, and key accomplishments

Service Coordinator

Wex Inc

Provided frontline support for employee benefits inquiries with focus on COBRA and group health administration, guiding HR representatives and brokers through plan navigation and resolving claims and policy issues.

Group Health Benefits Support Client Relations Claims Management Problem Solving

Account Manager

Korkis Inc

Managed customer relationships and led an eight-person team to deliver services, resolve conflicts, and coordinate cross-functional activities while handling client records and service scheduling.

Team Leadership Client Management Conflict Resolution Scheduling Administrative Operations Customer Service

Care Coordinator I

One Call Management Medical

Oversaw care delivery for patients with complex needs, liaised between patients, providers, and administrative staff, and managed scheduling and documentation to improve clinical outcomes and timely service execution.

Care Coordination Patient Advocacy Clinical Liaison Documentation Attention To Detail

Education

Degrees, certifications, and relevant coursework

Florida State College at Jacksonville

Associate Degree, Business Administration

Studied business administration at Florida State College at Jacksonville, focusing on administrative and office productivity skills relevant to healthcare operations.