Scotlyn Grimes

As a dedicated customer service supervisor, I have honed my skills in managing teams and enhancing customer experiences. Currently, I lead a team of 23 agents at Fortuna BMC, where I focus on improving call metrics and fostering a collaborative environment. My ability to listen and solve problems has been instrumental in achieving our team's goals.

Previously, I have worked in various customer service roles, including as a CSR at RPS Solar Pumps and Specter Pest Management. My experience includes making outbound calls, qualifying customers, and handling account management tasks. I pride myself on my friendly personality and my ability to de-escalate challenging situations, ensuring customer satisfaction.

With a background in psychology and graphic design, I bring a unique perspective to my work, understanding both the emotional and practical aspects of customer interactions. I am passionate about creating positive experiences for customers and supporting my team in achieving excellence.