che Silva
@chesilva
Customer-focused reservation and sales professional with strong service skills.
QatarWhat I'm looking for
I am a customer-focused reservation agent and sales professional with extensive experience in car rental operations, hospitality sales, and office administration in Doha, Qatar. I have a proven record of upselling services, managing reservations, handling customer issues, and maintaining accurate rental documentation.
Throughout my career I have supported front-line operations—coordinating pickups/deliveries, completing rental agreements, managing deposits, and preparing reports—while also leading counter operations and staff scheduling. I am comfortable working in fast-paced environments and consistently apply strong attention to detail and problem-solving to improve customer satisfaction and operational efficiency.
I bring leadership, reliability, and adaptability, backed by an Associate in Computer Technology. I seek opportunities where I can apply my hospitality and rental operations expertise, continue developing customer relations skills, and contribute to a team-oriented workplace.
Experience
Work history, roles, and key accomplishments
Reservation Agent
Richel Premium Rent A Car
Nov 2016 - Present (8 years 10 months)
Manage reservations and customer service for a car rental operation, handling bookings, returns, extensions and payments while improving service efficiency and reducing wait times. Coordinate with operations and drivers and maintain accurate rental agreements and reports.
Sales Executive
Edarat Hospitality & Leisure Services
Mar 2015 - May 2016 (1 year 2 months)
Drove sales and upselling of hospitality services to boost profitability and market share, managed counter operations, returns and exchanges, and coordinated with internal teams to meet customer demand. Maintained records and led staff scheduling.
Human Resource Office Admin
Edarat Hospitality & Leisure Services
Jan 2014 - Mar 2015 (1 year 2 months)
Coordinated office activities and operations to ensure efficiency and compliance, managed travel and appointments for management, maintained personnel records and handled correspondence and supply ordering.
Waitress (Casual Staff)
Edarat Hospitality & Leisure Services
Jan 2013 - Jan 2014 (1 year)
Provided banquet and restaurant service across multiple hotels, delivering timely food and beverage service, ensuring guest satisfaction and assisting with catering operations.
Education
Degrees, certifications, and relevant coursework
STI College Novaliches
Associate in Computer Technology, Computer Technology
2008 - 2010
Completed an Associate in Computer Technology program focused on core computer technology subjects from June 2008 to April 2010.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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