Tia Nelson

Conducted client consultations with professionalism and attention to detail. Managed bookings, client records, and service delivery to the highest standard. Assisted with team operations and provided administrative support when needed.

Delivered a professional first impression to clients and candidates visiting the office. Collected and verified identification documents, aligning with regulatory procedures. Used CRM systems to input and format confidential candidate information accurately.

Responded to customer queries via phone and chat, resolving concerns on first contact. Maintained accurate customer records and ensured compliance with data protection policies. Trained in Anti-Money Laundering (AML) and Information Security procedures.

Delivered high-quality customer service in a fast-paced, high-pressure setting. Handled financial transactions with accuracy and discretion. Ensured client satisfaction while maintaining compliance with company procedures.

Grade: Distinction

Completed a comprehensive Level 2 Hairdressing program, achieving a Distinction. Developed practical skills in various hairdressing techniques and client services.

Grade: D*, D*, D*

Achieved a BTEC Level 3 Extended Sport Diploma with top grades (D*, D*, D*). Gained in-depth knowledge and practical experience in sports science and related disciplines.

Grade: A

Studied A Level Art, achieving a grade A. Developed creative skills and explored various artistic mediums and techniques.

Completed 11 GCSEs, including core subjects such as English, Maths, Science, French, and ICT. Built a strong foundational knowledge across a diverse range of academic disciplines.