karamawi cardenas
@karamawicardenas
Experienced customer service professional with over 15 years in hospitality.
What I'm looking for
With over 15 years of experience in customer service, I have honed my skills in logistics and general operations across various industries, including hospitality, entertainment, and retail. My journey began in Houston, Texas, where I developed a reputation for delivering exceptional service and maintaining high standards of safety and compliance.
Throughout my career, I have excelled in roles such as Bus Boy and Food Waiter at Scott Gertner's Skybar, where I managed high-pressure dining services and supported waitstaff to ensure customer satisfaction. My experience as a Cashier and Safety & Rides Inspector at Six Flags Astroworld further solidified my ability to handle cash transactions and conduct rigorous safety inspections, demonstrating my commitment to operational excellence.
I am known for my adaptability, attention to detail, and strong frontline leadership, even under pressure. I am passionate about creating positive guest experiences and am eager to bring my expertise in customer service and team support to a new opportunity.
Experience
Work history, roles, and key accomplishments
Bus Boy and Food Waiter
Scott Gertner's Skybar
Jan 2021 - Apr 2023 (2 years 3 months)
Delivered high-pressure dining service, managed table turnover, supported waitstaff, and handled customer concerns with professionalism and speed. Maintained cleanliness and ensured a positive dining experience for guests.
Cashier and Safety & Rides Inspector
Six Flags Astroworld
May 2017 - Oct 2020 (3 years 5 months)
Oversaw cash transactions, ticket sales, and conducted rigorous ride safety inspections, ensuring compliance with operational standards and customer satisfaction. Managed queues and provided information to park guests.
Movie Usher
AMC Theaters
Feb 2013 - Nov 2016 (3 years 9 months)
Provided frontline guest service by guiding seating, enforcing safety protocols, managing crowd control, and maintaining theater cleanliness during peak hours. Assisted with guest inquiries and resolved issues efficiently.
Barista
Starbucks Coffee Company
Jan 2007 - Dec 2012 (5 years 11 months)
Created quality beverages, handled cash/credit transactions, trained new hires, maintained product inventory, and ensured a consistent, positive guest experience. Managed daily operations and upheld brand standards.
Education
Degrees, certifications, and relevant coursework
karamawi hasn't added their education
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