Open to opportunities

Maria Fernanda

@mariafernanda3

Message

I’m a client support and operations coordinator who streamlines workflows and strengthens client relationships.

Chile

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What I'm looking for

I’m looking for a role where I can own client support and operations, collaborate across teams, and turn complex workflows into clear, efficient outcomes—while using my client-focused communication and organization to drive steady business growth.

I focus on turning high-volume client communication into smooth, measurable operations. In my current role as a Client Support & Operations Coordinator, I manage inbound inquiries, coordinate the intake of critical tax documentation (W-2, 1099, 1040, and K-1), and ensure data is correctly routed to the accounting team.

I bring a proven sales and client-management background that helps me understand customer needs quickly and maintain long-term retention. Previously, I worked as a Sales Executive and Account Executive, optimizing digital campaigns, building new client acquisition strategies, and managing 50+ business accounts—always aiming for clear communication, client orientation, and consistent performance in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Client Support & Ops Coordinator

Current

Dimov

Jan 2026 - Present (5 months)

Managed high-volume inbound client inquiries via Dialpad and supported submission of federal tax documentation. Coordinated intake and routing of W-2, 1099, 1040, and K-1 forms to the accounting team while meeting productivity benchmarks and maintaining 100% availability during peak shifts.

Customer Support Client Liaison Tax Documentation Dialpad Slack Google Drive Routing Remote Operations Productivity

Sales Executive

Astara Retail

May 2022 - Dec 2025 (3 years 7 months)

Drove online sales strategies to maximize credit and improve commercial results, optimizing digital campaigns to increase conversion rates. Managed sales tickets from $7,000 to $50,000 and built long-term client relationships to enhance loyalty.

Sales Strategy Online Sales Client Relationship Management Sales Pipeline Credit Sales Ticketing

Account Executive

Entel Empresa

Jan 2019 - May 2022 (3 years 4 months)

Cultivated and sustained client relationships by articulating the company value proposition and guiding prospects to fulfill product needs. Managed a portfolio of 50+ business accounts, supporting consistent retention and satisfaction while introducing new products to customers.

Account Management Value Proposition Product Introduction Client Relationship Management Portfolio Management Retention Business Development Client Communication

Administrative Assistant

Inversiones Ferreira

May 2017 - Jan 2019 (1 year 8 months)

Managed student and faculty records with strong attention to detail and prepared official documents with precision. Organized and facilitated academic and administrative events and coordinated meetings between faculty and students.

Records Management Administrative Support Event Coordination Document Processing Scheduling Meeting Coordination Office Administration Professional communication