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Sambra Phipps

@sambraphipps1

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Client Success Onboarding Manager driving adoption, compliance, and exceptional new-client experiences.

United States

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What I'm looking for

I seek a role where I can lead onboarding and training programs, improve adoption and compliance, collaborate cross-functionally, and drive measurable client and new-hire success.

I am a Client Success Onboarding Manager with over 15 years designing and leading onboarding and training initiatives that accelerate adoption, strengthen partnerships, and drive measurable results.

I have directed onboarding programs, created workflows and training modules, partnered with clients to set KPIs, and delivered consultative support on compliance and technology—maintaining a 98% new-client satisfaction score and reducing first-week error rates by 35%.

I am committed to continuous improvement, clear communication, and building environments where clients and new hires feel supported, informed, and empowered from day one.

Experience

Work history, roles, and key accomplishments

Client Success Onboarding Manager

Arise

Dec 2013 - May 2025 (11 years 5 months)

Directed onboarding programs for new clients and partners on Arise’s virtual platform, reducing first-week error rates by 35% and maintaining a 98% new-client satisfaction score through workflow design, training, and real-time go-live support.

Client Onboarding Compliance Vendor Management Implementation Stakeholder Management

New Client Onboarding Manager

DayPay

Jan 2014 - Feb 2025 (11 years 1 month)

Managed full lifecycle onboarding for new hires and clients after promotion from Payroll/Benefits Specialist; executed orientations, I-9 completion, benefits enrollment, IT setup, and maintained onboarding materials to ensure compliance and seamless integration.

New Hire Onboarding Payroll I 9 E Verify Recruiting Orientation Delivery HRIS Ticketing Systems Process Improvement

Onboarding Specialist

Absolute Virtual Services

Jan 2015 - Jan 2025 (10 years)

Prepared offer letters and onboarding kits, coordinated benefits and IT provisioning, developed policies and templates, and facilitated virtual introductions to ensure consistent, compliant new-hire experiences.

Offer Management Onboarding Policy Development

Education

Degrees, certifications, and relevant coursework

Fisk University

Associate of Applied Science, Business Administration (Human Resources)

Grade: 3.98 GPA; Summa Cum Laude

Activities and societies: Pursued SHRM courses, HR conferences, and seminars to stay current on HR laws and training methodologies.

Completed an Associate of Applied Science in Business Administration (HR), graduating Summa Cum Laude with a 3.98 GPA and repeated Chancellor's List honors.