TeaWithTae User

I’m an administrative and client services professional with 10+ years of experience across customer service, human resources, intake coordination, government programs, and office administration. I’m recognized for client intake, records management, compliance, and coordination of services—while keeping communication clear and professional.

Most recently, I served as a Client Intake Coordinator for the City of Monroe Planning & Urban Development, where I acted as the primary point of contact for residents seeking housing rehabilitation and community development assistance programs. I conducted intake interviews, gathered supporting documentation, reviewed applications for completeness and eligibility, and maintained accurate client records and detailed case documentation.

I also built strong remote support skills as a Remote Customer Service Representative with ADT, assisting customers nationwide with account inquiries, service requests, billing concerns, and technical support issues. In a remote work environment, I navigated multiple software applications, documented interactions in company systems, and resolved concerns efficiently while meeting quality and performance standards.

Earlier in my career, I held roles including Administrative Assistant, Human Resources Supervisor, and Area Supervisor—supporting front office operations, staff supervision, onboarding, orientation, personnel records, employee relations, payroll functions, and compliance. I bring a service-first mindset, conflict resolution experience, and a commitment to confidentiality and accurate documentation.